Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.

https://link.springer.com/content/pdf/10.1057%2Fejis.2008.15.pdf

Measuring information systems success: models, dimensions, measures, and interrelationships

Highlights?Exploring the effect Knowledge sharing (KS) have on innovation and firm performance. ?Confirming the mediating role of innovation between KS and performance. ?finding that explicit KS impacts innovation speed more than financial performance. ?finding that tacit KS impacts innovation quality more than operational performance. This study investigates the quantitative relationship between knowledge sharing, innovation and performance. Based on the literature review, we develop a research model positing that knowledge sharing not only have positive relationship with performance directly but also influence innovation which in turn contributes to firm performance. This model is empirically tested using data collected from 89 high technology firms in Jiangsu Province of China. It is found that both explicit and tacit knowledge sharing practices facilitate innovation and performance. Explicit knowledge sharing has more significant effects on innovation speed and financial performance while tacit knowledge sharing has more significant effects on innovation quality and operational performance.

Knowledge sharing, innovation and firm performance

Although business process management (‘BPM’) is a popular concept, it has not yet been properly theoretically grounded. This leads to problems in identifying both generic and case specific critical success factors of BPM programs. The paper proposes an underlying theoretical framework with the utilization of three theories: contingency, dynamic capabilities and task technology fit. The main premise is that primarily the fit between the business environment and business processes is needed. Then both continuous improvement and the proper fit between business process tasks and information systems must exist. The underlying theory is used to identify critical success factors on a case study from the banking sector.

https://papers.ssrn.com/sol3/Delivery.cfm/SSRN_ID1611789_code1485980.pdf?abstractid=1611789&mirid=5&type=2

The Critical Success Factors of Business Process Management

In 1992, DeLone and McLean suggested that the dependent variable for information systems (IS) research is IS Success. Their research resulted in the widely cited DeLone and McLean (D&M) IS Success Model, in which System Quality, Information Quality, Use, User Satisfaction, Individual Impact, and Organizational Impact are distinct, but related dimensions of IS success. Since the original IS Success Model was published, research has developed a better understanding of IS success. Meanwhile, comprehensive and integrative research on the variables that influence IS success has been lacking. Therefore, we examine the literature on the independent variables that affect IS success. After examining over 600 articles, we focused our attention on integrating the findings of over 140 studies. In this research, we identify 43 specific variables posited to influence the different dimensions of IS success, and we organize these success factors into five categories based on the Leavitt Diamond of Organizational Change: ...

Information Systems Success: The Quest for the Independent Variables

https://mail.tku.edu.tw/myday/teaching/992/sms/s/992sms_t1_paper_20110514_the_critical_success_factors_of_business_process_management%20.pdf

The critical success factors of business process management

Examining the critical success factors in the adoption of enterprise resource planning

https://isiarticles.com/bundles/Article/pre/pdf/1146.pdf

ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success

Knowledge sharing and learning behaviors in the workplace are believed to be very important to the success of firms. In this study, the relationships between knowledge sharing and learning behaviors, business process improvement, product and service offerings, and organizational performance are examined based on a sample of 134 firms engaged in manufacturing, and wholesale or retailing operations. Data analyses using the partial least squares statistical technique revealed that knowledge sharing and learning behaviors are positively associated with business process improvement, and product and service offerings. Business process improvement and product and service offerings are positively associated, and they in turn are positively related to organizational performance. The findings reinforce the importance of knowledge sharing and learning to companies. Executives should encourage knowledge management and organizational learning activities within their firms, and give proper considerations to the strategies and implementation of programs supporting these activities in order to enhance firm performance.

https://isiarticles.com/bundles/Article/pre/pdf/17127.pdf

An empirical study of the effects of knowledge sharing and learning behaviors on firm performance

Purpose – The purpose of this paper is to present an empirical investigation into the relationships between the selected organizational variables, business process improvement (BPI) and enterprise resource planning (ERP) success.Design/methodology/approach – It is based on a sample of 96 firms operating in an Asian (Hong Kong) setting. Non‐parametric statistical tests are conducted on the sample.Findings – It has found that the extent of BPI is positively related to ERP success, and senior management support of BPI (MSB), and senior management support of IT (MSI) and CEO‐IT distance are negatively related. However, it has also found that there exist no statistically significant relationships between approaches to business process changes and BPI, between MSI and ERP success, and between CEO‐IT distance and MSB. It has also yielded divergent findings for the impacts of CEO‐IT distance on the levels of senior MSI and MSB for the sub‐samples of firms of Western and Asian origin.Research limitations/implicati...

An investigation of the relationships between organizational factors, business process improvement, and ERP success

Purpose – The purpose of this study is to empirically examine the perceptions of the importance of the internet to human resource management (HRM) and to understand the existing human resource (HR) practices and needs of the internet to support HRM functions.Design/methodology/approach – A structured questionnaire survey was used to collect data from selected public companies quoted on the Hong Kong Stock Exchange. Questionnaires were returned by 147 respondents and used for the analysis. The overall response rate was 29 percent, which was higher than expected.Findings – The findings indicated that the most frequently cited internet‐supported HRM function in the existing literature is recruitment and selection. The results showed that there are no significant organization size differences or significant differences in internet connectivity as far as the perceived importance of the internet to HR practitioners is concerned. Specifically, helping managers to stay informed is the most important reason for ad...

Chuck C.H. Law

Papers

Examining the critical success factors in the adoption of enterprise resource planning

ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success

An empirical study of the effects of knowledge sharing and learning behaviors on firm performance

An investigation of the relationships between organizational factors, business process improvement, and ERP success

Importance of the internet to human resource practitioners in Hong Kong