Emily Ma

TL;DR: In this article, the authors developed and empirically tested a three-dimensional framework of organizational citizenship behavior (OCB) in the hotel industry using a social exchange perspective, the study expanded social exchange theory's emphasis on leader-member exchange to include coworker exchange and customer-employee exchange.

TL;DR: In this article, the authors used CiteSpace to analyze investigations published in three top journals of hospitality research: International Journal of Hospitality Management (2008-2014), Cornell Hospitality Quarterly (2008, 2014), and International Journal for Contemporary Hospitality management (2009, 2014).

TL;DR: A study of 240 hotel workers in China found support for a three-leg model of OCB, combining behavior aimed at these targets: at the organization itself, at coworkers, and at customers as mentioned in this paper.

TL;DR: The authors examined the structural relationships among food quality, staff service quality, image, customer satisfaction, and loyalty in the context of fine-dining restaurants with a special focus on gender's moderating effects.

TL;DR: In this paper, a critical review of the origin, development and process of sentiment analysis (SA) and a demonstration for hospitality researchers and students on how to perform SA using a sample study was applied.