Showing papers in "International Journal of Hospitality Management in 2017"

TL;DR: In this paper, the authors identify the price determinants of sharing economy based accommodation offers in the digital marketplace using ordinary least squares and quantile regression analysis, and explore the intricacies of the relationships between pricing and its determinants.

TL;DR: In this paper, the authors investigate the extent to which Airbnb is used as a hotel substitute and examine how Airbnb guests expect their accommodations to perform relative to hotels, and find that nearly two-thirds of the tourists who use Airbnb use it as their hotel substitute.

TL;DR: In this article, the authors combined two bibliometric analysis methods to provide a systematic and holistic review of social media-related academic literature and found that a total of 406 publications related to social media between 2007 and 2016 were identified from 16 business and hospitality/tourism journals.

TL;DR: The authors developed a theoretical framework in which overall image, image congruence, and quality of physical environment, service, and food affect guests' satisfaction and intentions to revisit a luxury hotel restaurant and visit other restaurants of the same hotel by considering the influence of conspicuousness as a moderator.

TL;DR: The authors examined the interaction effect of advertising appeal (belongness vs. uniqueness) and an individual's sense of power (low vs. high) on click-through intention and purchase intention.

TL;DR: In this article, the authors used CiteSpace to analyze investigations published in three top journals of hospitality research: International Journal of Hospitality Management (2008-2014), Cornell Hospitality Quarterly (2008, 2014), and International Journal for Contemporary Hospitality management (2009, 2014).

TL;DR: In this paper, the authors examined the links between Corporate Social Responsibility (CSR) and its internal consequences using the hotel employees' CSR perception, Quality of Working Life (QWL), affective commitment, organizational citizenship behavior (OCB), and job performance.

TL;DR: In this paper, the authors investigated the role of national culture and balanced organisational culture in organisational performance and found that the national culture of hotel employees influences balanced organizational culture which, in turn, influences performance.

TL;DR: In this article, the authors investigated the joint effects of management responses and online reviews on hotel financial performance and found that providing timely and lengthy responses enhances future financial performance, whereas providing responses by hotel executives and responses that simply repeat topics in the online review lowers future performance.

TL;DR: Wang et al. as mentioned in this paper investigated the potential theoretical relationships among economy hotel website quality, eTrust, and online booking intentions in China and found that the usability, ease of use, entertainment, and complementarity of economy hotel websites significantly positively influenced eTrust.

TL;DR: In this paper, the authors investigate whether perceptions of corporate social responsibility (CSR) initiatives affect casino customers' corporate image as well as the customers' behavioral intentions (i.e., revisit intentions), through the lens of Carroll's corporate social performance model, stakeholder theory, and legitimacy theory.

TL;DR: In this article, the authors examined the role of top managers' values and leadership in advancing environmental sustainability and investigated the effects of stakeholder engagement on restaurants' environmental sustainability, and assessed the impact of related practices on restaurant performance.

TL;DR: In this article, the authors examined the relationship between the price positioning of Airbnb listings, measured in price difference between a hotel property and the nearby Airbnb listings as well as price dispersion among these listings, and the performance of nearby hotels.

TL;DR: The findings suggest the relevant role of eWOM as well as internal reference price in determining consumers’ WTP and the inclusion of these two variables in dynamic pricing strategies could lead to greater benefits for hospitality managers.

TL;DR: The authors adopt resource based theory and examine the conceptual gap that addresses "how organizational resources affect performance" and examine how organizational resources can be used to improve the performance of organizational resources, and how they affect performance.

TL;DR: In this paper, the authors posit that review valence is positively related to consumers' hotel booking intentions, and expect this relationship to be moderated by surface-demographic and deep-level (preference) similarities.

TL;DR: Zhang et al. as mentioned in this paper found that workplace ostracism positively influences job tension; job tension decreases customer orientation, which in turn undermines employees' proactive customer service performance, and that need for affiliation exacerbates the effect of workplace ostrACism on job tension such that the effect is stronger when employees’ need for affiliations is high rather than low.

TL;DR: This article conducted a three-phase empirical study in the hotel industry to investigate the influence of emotional labor on employee commitment and the mediating roles of work-life balance perception and job satisfaction.

TL;DR: This paper investigated how density in the servicescape affects the three interpersonal dimensions of DINESERV conceptualization of service quality (responsiveness, assurance, and empathy) across various restaurant types.

TL;DR: In this article, the authors argue that if hotel management is open-minded about exploratory and exploitative learning, it can open the door to capturing opportunity and competitive advantage through increased innovation behavior and human capital accumulation.

TL;DR: In this article, a study revealed the varying roles that brand personality plays in driving brand choice: consumers tend to express their self-images through the brand personality dimensions known as Excitement and Sincerity, while relying on Sincerity and Competence to evaluate how consistent a hotel's functions are with their own preferences.

TL;DR: In this article, the influence of organizational structure on service innovativeness was investigated by testing the moderating roles of learning orientation and inter-functional coordination in hotel service innovation, and the results showed that higher levels of service innovation are positively related to higher levels in hotel business performance.

TL;DR: In this article, the authors developed and tested a new integrated theoretical model of associations among innovation diffusion, environmental marketing strategy, sustainability innovations, and the organizational environment, and found that a supportive organizational environment will enhance the effect of innovation diffusion on environmental marketing.

TL;DR: In this article, the authors predict that the intrinsic (creative personality) and extrinsic motivators (transformational leadership) reinforce employee creativity and job performance in the hospitality industry.

TL;DR: In this article, the authors studied the impact of restaurant employee service behavior on customer satisfaction and found that both functional and personal aspects of service behavior are able to explain customer satisfaction, with higher contribution of personal aspects over the functional ones.

TL;DR: In this article, the authors examined the influence of unfamiliar food-related attributes (i.e., ingredients and food names) and stories about food origins on consumers' perceptions of authenticity and their purchase intentions.

TL;DR: The authors provide a systematic review of the available research on the different dimensions of diversity, and on topics related to diversity management in the hospitality industry, identifying current themes explored by scholars as well as gaps and limitations.

TL;DR: In this paper, the authors examine whether casino frontline employees' perceptions of surface acting mediate the relationship between mindfulness and emotional exhaustion and investigate the moderating role of a climate of authenticity in the process of their formation of emotional exhaustion.

TL;DR: In this article, the authors conducted an empirical study on a sample of 215 hospitality and tourism firms located in World Heritage Cities of Spain, by considering each city as a cultural tourism cluster.

TL;DR: This article examined the influence of food-related attributes (food names and ingredients) on perceived authenticity and emotions (positive and negative) and found that perceived authenticity is the most influential factor for increasing ones' purchase intentions.