G
Geoff Soutar
Researcher at University of Western Australia
Publications - 94
Citations - 2515
Geoff Soutar is an academic researcher from University of Western Australia. The author has contributed to research in topics: Small business & Tourism. The author has an hindex of 17, co-authored 94 publications receiving 2244 citations.
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¿Push-Pull¿ Factors Influencing International Student Destination Choice
Tim Mazzarol,Geoff Soutar +1 more
TL;DR: This article examined the factors motivating international student choice of the host country and concluded that economic and social forces within the home country serve to "push" students to seek overseas education and influencing the decision process in selection of a final study destination.
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Factors enhancing word-of-mouth influence: positive and negative service-related messages
TL;DR: In this article, the authors examined the effect of interpersonal, service product and message factors on positive and negative word of mouth's influence on people's willingness to use a service provider.
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Modelling CRM in a social media age
TL;DR: Customer relationship management is a continually evolving domain that has been particularly affected by social media, which have revolutionized the way businesses and consumers interact This pape as mentioned in this paper is a continuously evolving domain.
Dimensions of Customer Value and the Tourism Experience: An Exploratory Study
Paul Williams,Geoff Soutar +1 more
Journal ArticleDOI
Strategic planning in growth oriented small firms
TL;DR: In this article, the authors examined the management practices of owner-managers of small businesses seeking to grow their firms, and found that firms that possessed formal written business plans were more likely to have stronger support network partnerships, formal quality assurance and the ability to lead change among employees.