Halil Zaim

TL;DR: In this article, the authors empirically tested a framework identifying the causal links among supply chain management (SCM) and information systems (IS) practices, SCM-IS related inhibiting factors and operational performance based on a sample of 203 manufacturing SMEs operating within the greater metropolitan area of Istanbul in Turkey.

TL;DR: KM infrastructure was found to be more significantly affecting KM performance than KM processes, indicating that the context and background of KM is more important than the application aspects of KM.

TL;DR: In this article, the authors examine the relationship between knowledge management processes and its impact on knowledge management performance, and present a structural model of knowledge management process showing the relation between the two processes.

TL;DR: In this paper, the relationship between customer satisfaction and serqual measures is investigated for this purpose and the results of the analysis confirm that while tangibility, reliability, courtesy and empathy are significant for customer satisfaction, responsiveness and assurance are not.

TL;DR: The results indicate that the extent of employees’ engagement in knowledge sharing behavior with their peers and their managers’ leadership support exert a positive impact on Organizations’ knowledge management success, which, in turn, can affect organizations’ innovation performance positively and, subsequently, their financial performance.