Helmut Krcmar

TL;DR: IT capabilities matter for both BPC project and process performance, and project management, change management and IT capabilities have a positive impact on B PC project performance.

TL;DR: This paper finds that Augmented Reality smart glass applications offer potential for service innovation in the health care sector by allowing health care professionals during wound treatment to document procedures hands-free while they perform them.

TL;DR: This paper develops a reference model of quality management in service ecosystems by developing a dynamic set of heterogeneous sub-services from different service providers and illustrates the application of the reference model in an exploratory case study.

TL;DR: A literature review is conducted to identify patterns and a cluster analysis to create an inductive structure, followed by a qualitative analysis, which develops a hierarchical taxonomy of BMPs including generalizations and specializations based on inheritance.

TL;DR: In this article, a field study in which idea contributors could collaborate during idea generation and idea elaboration in an IT-based idea competition using the wiki technology was conducted, and the results showed that user collaboration enhances idea quality and that inducing user collaboration is a viable design element for making idea competitions more effective.