Showing papers in "Transforming Government: People, Process and Policy in 2010"
TL;DR: In this paper, a conceptual structural model of end-user acceptance and use of the GAIS was developed with technology acceptance model as a theoretical background and tested using a structural equation modeling with partial least squares (PLS) approach on a data collected from a survey among 112 public officers in 12 ministries in Cambodia.
Abstract: Purpose – The purpose of this paper is to investigate factors influencing end‐user acceptance and use of government administration information system (GAIS).Design/methodology/approach – A conceptual structural model of end‐user acceptance and use of the GAIS was developed with technology acceptance model as a theoretical background and tested using a structural equation modeling with partial least squares (PLS) approach on a data collected from a survey among 112 public officers in 12 ministries in Cambodia.Findings – The results indicate that the factors influencing end‐user adoption of the GAIS are significantly affected by perceived usefulness, relative advantage, and trust. Perceived usefulness of the GAIS is directly affected by subjective norm, image, output quality, and perceived ease of use.Practical implications – The results are of practical significance to all those interested in this area, mainly the government policy makers and practitioners in Cambodia's public services.Originality/value – ...
137 citations
TL;DR: In this paper, the authors investigate if and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research, and how to apply them in the context of eGovernment.
Abstract: Purpose – The purpose of this research is to investigate if, and in that case, how and what the e-government field can learn from user participation concepts and theories in general IS research. We ...
108 citations
TL;DR: An overview of definitions of the term “SSC” and an overview of relevant literature are obtained to derive a common understanding with the help of SSC characteristics frequently mentioned.
Abstract: Purpose – Even though a lot of publications focusing on shared service center (SSC) exist, there is no unique understanding of the term “SSC”. The aim of this paper is to obtain an overview of definitions of the term “SSC” and an overview of relevant literature. It also aims to derive a common understanding with the help of SSC characteristics frequently mentioned. Furthermore, it seeks to identify important differences in the definitions and show their implications for the SSC concept.Design/methodology/approach – An extensive literature review was the basis for this research. An online database containing the most important journals had been scanned for SSC definitions. Furthermore, the most cited books had been analyzed.Findings – There is no unique understanding of SSCs in science and practice. A standardized definition of SSCs is not established. The different definitions vary in many ways. Nevertheless, some characteristics that define the term SSC are mentioned in most publications, including conso...
83 citations
TL;DR: In this article, the role of the intermediary in delivering public services from government departments to different stakeholders (business and citizens) and highlight the challenges that face the development of eGovernment services in the context of Madinah City, in Saudi Arabia.
Abstract: Purpose – The purpose of this paper is to investigate the role of the intermediary in delivering public services from government departments to different stakeholders (business and citizens) and to highlight the challenges that face the development of e‐government services in the context of Madinah City, in Saudi Arabia.Design/methodology/approach – The paper uses a broad literature review to identify significant factors that contribute to e‐government adoption and diffusion success. These factors are then used as a basis for analyzing the findings from a case study that focuses on the concept of intermediaries for e‐government service delivery in Saudi Arabia. To investigate a less‐recognized phenomenon, such as the use of intermediaries in e‐government contexts, the authors adopt a qualitative case study approach to gain further understating. This method allowed examining the phenomenon in its natural settings through employing multiple methods of data collection. Further, it gave the researchers enough...
80 citations
TL;DR: In this article, a model that incorporates critical factors contributing to the success in new service development (NSD) projects in electronic government (e.g., eGovernment) is proposed.
Abstract: Purpose – The purpose of this paper is to suggest a model that incorporates critical factors contributing to the success in new service development (NSD) projects in electronic government (e‐government).Design/methodology/approach – After a brief introduction to e‐government and NSD in respect to models for successful implementation, the authors justify and build on the existing literature that advocates the use of critical success factors (CSFs) to study the implementation of these projects. They suggest a model that incorporates the determinants of success or failure for a new service through a set of variables.Findings – This paper proposes a framework, which is believed to help with the empirical research of CSF in NSD. The suggested framework attempts to bring experience in leadership and coordination of work theory and practice together by synthesising the existing literature with real‐life experience.Research limitations/implications – The paper contributes to the e‐government implementation litera...
68 citations
TL;DR: In this paper, the authors investigate the emergence and shaping of shared services in the context of government reforms, and identify important preconditions for shared service emergence, including cost pressure as a motive, the existence of key actors as well as the presence of prior cooperation.
Abstract: Purpose – The paper seeks to investigate into the shared services phenomenon in the context of government reforms. It especially aims to address the emergence and shaping of shared services. The paper seeks to develop the notion of shared service centres (SSCs) and shared service networks (SSNs).Design/methodology/approach – An interview‐ and document analysis‐based multiple case study was conducted in Germany. The qualitative analysis covered two shared service projects on the local government level.Findings – Important preconditions for shared service emergence are identified, including cost pressure as motive, the existence of key actors as well as the existence of prior cooperation. Moreover, the paper provides evidence that the structure of previous cooperation exerts influence on if shared services are organized in a centralised (SSC) or decentralised format (SSN).Research limitations/implications – The case selection is a possible limitation of the presented study. The selected cases give an insigh...
66 citations
TL;DR: In this article, the authors analyse the implementation of the marketing concept within both the internal market and external environments in the context of the local public sector and examine the impact of market orientation on employees' job-related attitudes (job satisfaction and organisational commitment) and organizational performance (OP).
Abstract: Purpose – The purpose of this paper is to analyse the implementation of the marketing concept within both the internal (internal market) and external environments in the context of the local public sector It also aims to examine the impact of market orientation (MO) on employees' job‐related attitudes (job satisfaction and organisational commitment (OC)) and organisational performance (OP)Design/methodology/approach – Researchers take a methodological approach by using a survey method Structural equation modelling is employed to analyse the data collected from a sample of municipality executive board members in order to test the causal relationships proposed in the research modelFindings – The results of this empirical study demonstrate that internal marketing implementation has an important effect in fostering market‐oriented behaviours of local public organisations The effect of MO on both job‐related attitudes and OP was also empirically supported However, the paper's findings do not support the
62 citations
TL;DR: In this paper, a new construct of "continuity" is introduced and proposed to be managed concurrently with change forces to attain better delivery of strategic deliverables in eGovernment projects, which are statistically validated by conducting an "idea engineering" exercise.
Abstract: Purpose – Managing e‐government is invariably managing change. Despite plethora of literature on change management, the rate of success of e‐government projects is dismal, especially in developing countries. Deriving from strategy and change management literature, this paper seeks to present a new approach to strategize for better change outcomes in e‐government domain. A new construct of “continuity” is introduced and proposed to be managed concurrently with change forces to attain better delivery of strategic deliverables in e‐government projects.Design/methodology/approach – Continuity and change forces affecting e‐government domain identified from the literature are statistically validated by conducting an “idea engineering” exercise. For this response from e‐government experts to a structured questionnaire is elicited to validate the forces, which are further modeled in the strategic framework proposed.Findings – Drawing from strategy and change management literature, it is hypothesized that “managin...
52 citations
TL;DR: In this paper, the authors combine translation theory with aspects of socio-technology and systems theory to study the adoption of shared services in a public-sector organization, where the authors aim to involve the process of translating the shared services idea in concert with people and policies, both in terms of inputs and outputs.
Abstract: Purpose – The purpose of this paper is to combine translation theory with aspects of socio‐technology and systems theory to study the adoption of shared services in a public‐sector organization. The paper aims to involve the process of translating the shared‐services idea in concert with people and policies, both in terms of inputs and outputs.Design/methodology/approach – An interpretive case‐study strategy was applied.Findings – The mutual impact of process, people, and policies shed light on what influences the adoption of the shared‐services idea. The translation process considers different people and policy aspects, transforming the idea into a specific configuration that reflects the organization's individual conditions.Research limitations/implications – The in‐depth case study enables better understanding of the adoption of shared services at an organizational level. The paper enriches previous research on the translation of management ideas. It is limited to the extent that it focuses on one part...
52 citations
TL;DR: In this article, the authors compare the strategic intents and motives for shared service centres (SSCs), outsourcing and public-private partnerships (PPPs) using three case studies.
Abstract: Purpose – Organizations are looking for different ways of sourcing their activities to acquire various benefits. The purpose of this paper is to compare the strategic intents and motives for shared service centres (SSCs), outsourcing and public‐private partnerships (PPPs) using three case studies.Design/methodology/approach – The paper is a combination of literature research and case study research. The case studies are analyzed using a framework for classifying the strategic intents.Findings – A large number of interrelated factors are found as drivers for selecting the various sourcing arrangements. It is found that the strategic intents underlying the decision to implement a PPP, SSC or outsourcing arrangements differ from each other. Outsourcing is mainly used to reduce costs for non‐core activities or to gain access to expertise otherwise out‐of‐reach and, while a shared services arrangement is selected when an organization wants to improve service levels and reduce costs at the same time. Finally, P...
37 citations
TL;DR: In this paper, the attitude of stakeholders responsible for ensuring people's engagement with local development programs was explored, and the authors found that the meaning of good governance through effective people's participation that has been imported from the developed democratic economies through international aid agencies remains somewhat unclear and ambiguous in Bangladesh.
Abstract: Purpose – The objective of this research is to find out the barriers to people's participation for good governance in developing countries. The specific objective is to explore the attitude of stakeholders responsible for ensuring people's engagement with local development programs.Design/methodology/approach – Two rural development projects in each of three local government institutions in Bangladesh were selected for this research study. Qualitative methods were used to investigate how actors related to these projects valued people's participation while implementing and using outcomes of these projects.Findings – The findings showed that the meaning of the notion of good governance through effective people's participation that has been imported from the developed democratic economies through international aid agencies remains somewhat unclear and ambiguous in a country such as Bangladesh.Practical implications – This study has revealed that one of the major barriers to people's participation in local go...
TL;DR: In this paper, the authors propose a structured framework that will form the basis for identifying a series of characteristics associated with a successful shared services centre (SSC) based on Scott Morton's organisational framework.
Abstract: Purpose – Organisations are increasingly looking to establish shared services centres (SSCs) yet there is limited guidance available. The paper aims to propose a structured framework that will form the basis for identifying a series of characteristics associated with a successful SSC.Design/methodology/approach – Based upon Scott‐Morton's organisational framework a series of dimensions were proposed for the analysis of SSCs. A case study was then presented as a starting point for identifying specific characteristics along each dimension associated with a successful SSC.Findings – Based on the framework, a case study highlights characteristics associated with a successful SSC. Specifically, the SSC is given responsibility for demonstrably reducing costs through economies of scale and process improvement of multiple transaction‐oriented tasks. An enterprise resource planning system is seen as key to realising those savings. Use of the SSC is compulsory and charged for. SSC management feels they require a go...
TL;DR: In this article, the authors examine the underlying barriers and challenges in large eGovernment initiatives and examine change in organisations due to the change in the global economy and global information society as well as examine these issues.
Abstract: Purpose – Owing to inadequate implementations of project management (PM) procedures and processes, many large information technology systems (ITS) projects failed to deliver its promises. Also, many of the failures in the implementation of large ITS projects around the world have been attributed to inadequate PM action. This criticism encompasses e‐government project initiatives which have attempted ambitious program change, major innovations, large transformations, enterprise wide solutions, collaboration across organisations, governments and private sectors, and the implementation of unprecedented (or ambitious) solutions. The purpose of this paper is to examine these issues.Design/methodology/approach – This paper forms part of an ongoing research of a PhD degree to describe, critically evaluate and examine the underlying barriers and challenges in large e‐government initiatives. Also, this paper examines change in organisations due to the change in the global economy and global information society as ...
TL;DR: The model posits that seven factors – perceived internet privacy risk, collection, error, secondary use, improper access, reputation, and third party certificate – have a significant impact on CFIP.
Abstract: Purpose – The purpose of this viewpoint is to identify the potential for future research on information privacy and e‐government.Design/methodology/approach – Using a concise review of major privacy studies, the paper presents an overview of information privacy research in e‐government. Using privacy calculus, it proposes seven factors that have an impact on one's concern for information privacy (CFIP) when disclosing information to or completing a transaction with the government.Findings – The model posits that seven factors – perceived internet privacy risk, collection, error, secondary use, improper access, reputation, and third party certificate – have a significant impact on CFIP.Originality/value – This viewpoint provides a timely discussion on information privacy and e‐government. It also provides several suggestions for future research in this area. This viewpoint is a call for research on information privacy and e‐government.
TL;DR: A critical look at the state‐of‐the‐art with regard to three enabling technologies for e‐science with a set of arguments to support views on the evolution of these technologies in support of the e‐ science applications of the future.
Abstract: Purpose – The purpose of this paper is to examine three different, but related, distributed computing technologies in the context of public‐funded e‐science research, and to present the author's viewpoint on future directions.Design/methodology/approach – The paper takes a critical look at the state‐of‐the‐art with regard to three enabling technologies for e‐science. It forms a set of arguments to support views on the evolution of these technologies in support of the e‐science applications of the future.Findings – Although grid computing has been embraced in public‐funded higher education institutions and research centres as an enabler for projects pertaining to e‐science, the adoption of desktop grids is low. With the advent of cloud computing and its promise of on‐demand provisioning of computing resources, it is expected that the conventional form of grid computing will gradually move towards cloud‐based computing. However, cloud computing also brings with it the “pay‐per‐use” economic model, and this ...
TL;DR: The role of the main actors in social networking is scrutinised under the light of the European data protection legislation, specifically, how social networking service providers deal with users' privacy and how users handle their personal information.
Abstract: Purpose – The purpose of this paper is to examine how the introduction of new communication channels facilitates interactive information sharing and collaboration between various actors over social networking services and how social networking fits in the existing European legal framework on data protection. The paper also aims to discuss some specific data protection issues, focusing on the role of the relevant actors, using the example of photo tagging.Design/methodology/approach – Privacy in social networks is one of the main concerns for providers and users. This paper examines the role of the main actors in social networking, i.e. the providers and the users, scrutinised under the light of the European data protection legislation. Specifically, how social networking service providers deal with users' privacy and how users handle their personal information, if this manipulation is complied with the respective legislation and how “tagging”, one of the most familiar services provided by the social netwo...
TL;DR: To discuss the design of e‐government benchmarks, a three‐tier structure is proposed: guiding principles, benchmark methodology, and reporting and learning, which follows underlying cause‐and‐effect frameworks.
Abstract: Purpose – The purpose of this paper is to offer insights and suggestions for the design of existing and future e‐government benchmarks.Design/methodology/approach – The paper presents several frameworks to structure the discussion of e‐government benchmark design based on a review of existing research and practice. Second, it provides an overview of relevant benchmarking activities including new insights on the European Union's (EU's) benchmarking activities. Finally, suggestions for the future design of the EU's benchmarking are made.Findings – The scope of prominent e‐government benchmarks is mostly on the supply/output side and a development stage model of a selection of government (online) services. Benchmarks follow underlying cause‐and‐effect frameworks. Capturing government transformation also remains a core challenge. To discuss the design of e‐government benchmarks, a three‐tier structure is proposed: guiding principles, benchmark methodology, and reporting and learning. Overall, governments arou...
TL;DR: In this article, the authors conducted a series of semi-structured or open interviews to identify the technological innovation process, stakeholders of the process, sources of innovation, driving forces of innovation and obstacles of innovation for the Turkish public sector.
Abstract: Purpose – The main purpose of this paper is to identify the technological innovation process, stakeholders of the process, sources of innovation, driving forces of innovation, and obstacles of innovation for the Turkish public sector.Design/methodology/approach – In this paper, interviews are used as data‐collection methods. For the purpose of this paper, the researcher has conducted a series of semi‐structured or open interviews. The interviews are recorded and transcribed. In addition, information related to the technological‐innovation projects performed in the public organizations is collected from documents, books, and governmental reports. A total of 20 organizations have been conducted to participate in the study; however, only 14 of them are retained after consideration of the selection criteria. In addition, 28 e‐government projects that lead innovation are analyzed.Findings – Results of the study show that external relations with stakeholders enhance the innovation process. Innovation emerges as...
TL;DR: In this article, the authors analyse everyday practices in eGovernment from a labour perspective in order to understand how administrative rationalization and citizen service become connected in the organizational restructuring of the labour process, namely job codification and specification and rule observation.
Abstract: Purpose – The purpose of this paper is to analyse everyday practices in e‐government from a labour perspective in order to understand how administrative rationalization and citizen service become connected in the organizational restructuring of the labour process, namely job codification and specification and rule observation.Design/methodology/approach – The analysis applies an organizational e‐government implementation perspective and labour process theory to an analysis of a Swedish municipality's implementation of e‐government, using both qualitative and quantitative data.Findings – The main finding is the formulation of two distinct types of ideal employee – “monotonized administrators” and “personalized bureaucrats” – who carry e‐government work in different directions according to administrative rationalization and the service offered citizens.Originality/value – The paper extends our knowledge of everyday practices in e‐government from a labour perspective. It offers practitioners as well as resea...
TL;DR: An argument is made in favour of using gaming and simulation as tools designed to aid the transformation and reengineering of government as well as the research agenda that follows from this analysis.
Abstract: Purpose – In the process of transformation, governments have to deal with a host of stakeholders and complex organizational and technical issues. In this viewpoint paper, an argument is made in favour of using gaming and simulation as tools designed to aid the transformation and reengineering of government. Based on the argument, a research agenda is proposed. Design/methodology/approach – The approach taken is a combination of literature research, argumentation and illustrations. Findings – Simulation and gaming have the potential to be used to activate and involve stakeholders at all layers of government in transformational efforts. These tools should be closely connected to visualization and interaction options, to facilitate communication and participation. Because the various stakeholders involved have different views and different approaches, it is both necessary and difficult to involve them in identifying problems and developing solutions. Given the considerable potential of these tools, more research is needed on the use and development of participative simulation and gaming tools. Research limitations/implications – Although gaming and simulation have been used in many domains, they have yet to be tried in the area of e-government. More research is needed into the instruments that can help governments in their transformation processes. Practical implications – E-government projects should be supported by tools such as gaming and simulation to facilitate the participation, involvement of and communication among the various relevant stakeholders, to create a shared understanding of the problems and of future scenarios. Originality/value – The primary value of this viewpoint lies in the analysis of the potential opportunities of gaming and simulation in terms of transforming and reengineering government and the research agenda that follows from this analysis. Paper type - Viewpoint
TL;DR: The results show that the execution time of the standalone healthcare supply chain simulation increases exponentially as the size and complexity of the system being modelled increases, while using distributed simulation approach decreases the run time for large and complex models.
Abstract: Purpose – The purpose of this paper is to investigate the viability of using distributed simulation to execute large and complex healthcare simulation models which help government take informed decisions.Design/methodology/approach – The paper compares the execution time of a standalone healthcare supply chain simulation with its distributed counterpart. Both the standalone and the distributed models are built using a commercial simulation package (CSP).Findings – The results show that the execution time of the standalone healthcare supply chain simulation increases exponentially as the size and complexity of the system being modelled increases. On the other hand, using distributed simulation approach decreases the run time for large and complex models.Research limitations/implications – The distributed approach of executing different parts of a single simulation model over different computers is only viable when the model: can be divided into logical parts and the exchange of information between these pa...
TL;DR: In this article, the authors present the results from a research project currently being undertaken in the UK, Norway and Italy, to demonstrate how assistive web-based technologies can be developed to assist the transformation of governments' services for older adults with age-related cognitive impairments.
Abstract: Purpose – Transformational government has been on the European agenda for several years. However, progress towards transforming public services for older adults with age‐related cognitive impairments has been very limited. While socioeconomic factors associated with the older adult community which can hinder their usage of governments' online services, partly explain such slow progress, the paper argues that inability of current web‐based technologies and services to adequately cater for specific cognitive impairments of older adults plays a major part in this. Highlighting such limitations, the purpose of this paper is to present the results from a research project currently being undertaken in the UK, Norway and Italy, to demonstrate how assistive web‐based technologies can be developed to assist the transformation of governments' services for older adults with age‐related cognitive impairments.Design/methodology/approach – The research approach includes three phases. The aim of Phase 1 is to develop a ...