How has Japan become a major economic power, a world leader in the automotive and electronics industries? What is the secret of their success? The consensus has been that, though the Japanese are not particularly innovative, they are exceptionally skilful at imitation, at improving products that already exist. But now two leading Japanese business experts, Ikujiro Nonaka and Hiro Takeuchi, turn this conventional wisdom on its head: Japanese firms are successful, they contend, precisely because they are innovative, because they create new knowledge and use it to produce successful products and technologies. Examining case studies drawn from such firms as Honda, Canon, Matsushita, NEC, 3M, GE, and the U.S. Marines, this book reveals how Japanese companies translate tacit to explicit knowledge and use it to produce new processes, products, and services.

The knowledge-creating company : how Japanese companies create the dynamics of innovation

The Social Psychology of Organizations.

* Starting from Need* Evolution of the Toyota Production System* Further Development* Genealogy of the Toyota Production System* The True Intention of the Ford System* Surviving the Low-Growth Period

Toyota production system : beyond large-scale production

THE FIFTH DISCIPLINE The Art & Practice of the Learning Organization

Kaizen: The key to Japan‚s competitive success

Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

:Lean Product Development (LPD) is one of the leading approaches currently being adopted by organizations attempting to maximize value, increase quality, shorten lead times, and lower costs for product development (PD) processes; however, it appears that the mere translation of lean manufacturing principles into PD settings does not necessarily equate to an effective lean PD process, and many organizations continue to struggle to deploy LPD. In order to better understand the theoretical content of LPD research, as well as the potential reasons for implementation difficulties, this article presents results from a systematic review of the LPD literature over the past 21 years. Findings are used to identify trends and themes in the current research, areas for future research, and implications for practicing engineering managers. In particular, we find that current themes in LPD research can be mapped to seven knowledge domains, and we identify practices and principles that have been proposed for deal...

Lean Product Development Research: Current State and Future Directions

:This paper describes results from an ongoing research program focused on identifying determinants of Kaizen event effectiveness, both in terms of initial event outcomes and the sustainability of outcomes. Although anecdotal published accounts suggest that increasing numbers of companies are using Kaizen events, and that these projects can result in substantial improvement in key business metrics, there is a lack of systematic research on Kaizen events. A particular weakness of the current published accounts is the lack of attention to less successful events – only strongly successful applications of Kaizen events receive much coverage in the accounts; however, the organizational learning literature suggests that understanding less successful cases is a key component of organizational learning. We present a case study from a less successful Kaizen event to demonstrate how the case study event contributed to organizational learning. We also present a set of methods and measures that can be used by ...

Learning From Less Successful Kaizen Events: A Case Study

:Organizations today face intense and growing pressure to reduce cost, decrease time to market, and maximize stakeholder value in product development (PD). Many organizations have adopted lean product development (LPD) methods in an attempt to improve their PD systems; however, despite two decades of research, there is still much less understanding of the characteristics of effective LPD systems than of effective lean manufacturing systems. LPD systems are complex systems involving multiple organizational levels; however, most LPD research to date has focused only on a single level. There is currently a lack of understanding of the interactions between levels and effective means for managing these interactions. In this article, we propose a multilevel framework designed to capture key LPD system principles at the functional, project, and portfolio levels; tools and practices for implementing principles at each level; and approaches for managing the interactions between levels. A longitudinal case ...

A Multilevel Framework for Lean Product Development System Design

This research presents results from a multi-site field study of 51 Kaizen event teams in six manufacturing organizations. Although Kaizen events have been growing in popularity since the mid 1990s, to date, there has been no systematic empirical research on the determinants of Kaizen event effectiveness. To address this need, a theorydriven model of event effectiveness is developed, drawn from extant Kaizen event practitioner articles and related literature on projects and teams. This model relates Kaizen event outcomes to hypothesized key input factors and hypothesized key process factors. In addition, process factors are hypothesized to partially mediate the relationship between input factors and outcomes. Following sociotechnical systems (STS) theory, both technical and social (human resource) aspects of Kaizen event performance are measured. Relationships between outcomes, process factors and input factors are analyzed through regression, using generalized estimating equations (GEE) to account for potential correlation in residuals within organizations. The research found a significant positive correlation between the two social system outcomes (attitude toward Kaizen events and employee gains in problem-solving knowledge, skills and attitudes). In addition, the research found significant positive correlations between the social system outcomes and one technical system outcome (team member perceptions of the impact of the Kaizen event on the target work area). However, none of the three technical system outcomes (employee perceptions of event impact, facilitator ratings of event success and actual percentage of team goals achieved) were significantly correlated. In addition, the research found that each outcome variable had a unique set of input and process predictors. However, management support and goal difficulty were a common predictors of three out of five outcomes. Unexpected findings include negative relationships between functional diversity, team and team leader Kaizen event experience, and action orientation and one or more outcomes. However, many of the findings confirmed recommendations in Kaizen event practitioner articles and the project and team literature. Furthermore, support for the mediation hypothesis was found for most outcome measures. These findings will be useful both for informing Kaizen event design in practicing organizations and for informing future Kaizen event research.

Jennifer A. Farris

Papers

Critical success factors for the sustainability of Kaizen event human resource outcomes: An empirical study

Lean Product Development Research: Current State and Future Directions

Learning From Less Successful Kaizen Events: A Case Study

A Multilevel Framework for Lean Product Development System Design

An Empirical Investigation of Kaizen Event Effectiveness: Outcomes and Critical Success Factors