John R. Bryson

TL;DR: In this paper, the authors explore the causal links between service firms' knowledge investments, their innovation outputs and business growth based on a bespoke survey of around 1100 UK service businesses and find that the importance of external openness in the initial, exploratory phase of the innovation process and the significance of internal openness in later stages of the process.

TL;DR: In this article, the authors examine the types of networks utilized by small business service firms and argue that two distinct types exist: demand and s... The success of small business services firms depends on informal person-to-person networks, word-of-mouth recommendation and business based on successful earlier assignments or personal contacts acquired, for example, while working in a large consultancy or market research company.

TL;DR: This paper reviewed aspects of the debate about the distinction between service and manufacturing activities and suggested that it needs to be reconsidered in relation to on-going and important changes in the production process that are as important for...

TL;DR: The experience of converting three modules from proximate to online learning delivery in March and May 2020 was facilitated by reflective practice to support a process of improvisation as a buffering response to the pandemic.

TL;DR: The toolkit comprises two key components, namely, a series of indicators comprising both generic and topic area-specific indicators that measure sustainability performance and a list of characteristics that describe four future scenarios that enable the use of scenarios in any urban context and at any scale relevant to that context.