scispace - formally typeset
L

Larry J. Menor

Researcher at University of Western Ontario

Publications -  23
Citations -  3126

Larry J. Menor is an academic researcher from University of Western Ontario. The author has contributed to research in topics: Service (business) & Service system. The author has an hindex of 15, co-authored 21 publications receiving 2963 citations. Previous affiliations of Larry J. Menor include University of North Carolina at Chapel Hill.

Papers
More filters
Journal ArticleDOI

New service development: areas for exploitation and exploration

TL;DR: The management of new service development (NSD) has become an important competitive concern in many service industries as discussed by the authors, however, NSD remains among the least studied and understood topics in the service management literature.
Journal ArticleDOI

Insights into service operations management: a research agenda

TL;DR: In this article, an agenda for service operations management (SOM) research is presented, motivated by the need for an SOM research agenda and a research framework that provides a broad-based picture of key architectural elements in the SOM research landscape.
Journal ArticleDOI

New service development competence in retail banking: Construct development and measurement validation

TL;DR: The results demonstrate that a reduced set of measurement items have reasonable psychometric properties and are useful inputs for multi-item measurement scale development and may provide a useful diagnostic and benchmarking tool for managers seeking to assess and/or improve their firm's service innovation expertise.