How have Japanese companies become world leaders in the automotive and electronics industries, among others? What is the secret of their success? Two leading Japanese business experts, Ikujiro Nonaka and Hirotaka Takeuchi, are the first to tie the success of Japanese companies to their ability to create new knowledge and use it to produce successful products and technologies. In The Knowledge-Creating Company, Nonaka and Takeuchi provide an inside look at how Japanese companies go about creating this new knowledge organizationally. The authors point out that there are two types of knowledge: explicit knowledge, contained in manuals and procedures, and tacit knowledge, learned only by experience, and communicated only indirectly, through metaphor and analogy. U.S. managers focus on explicit knowledge. The Japanese, on the other hand, focus on tacit knowledge. And this, the authors argue, is the key to their success--the Japanese have learned how to transform tacit into explicit knowledge. To explain how this is done--and illuminate Japanese business practices as they do so--the authors range from Greek philosophy to Zen Buddhism, from classical economists to modern management gurus, illustrating the theory of organizational knowledge creation with case studies drawn from such firms as Honda, Canon, Matsushita, NEC, Nissan, 3M, GE, and even the U.S. Marines. For instance, using Matsushita's development of the Home Bakery (the world's first fully automated bread-baking machine for home use), they show how tacit knowledge can be converted to explicit knowledge: when the designers couldn't perfect the dough kneading mechanism, a software programmer apprenticed herself withthe master baker at Osaka International Hotel, gained a tacit understanding of kneading, and then conveyed this information to the engineers. In addition, the authors show that, to create knowledge, the best management style is neither top-down nor bottom-up, but rather what they call "middle-up-down," in which the middle managers form a bridge between the ideals of top management and the chaotic realities of the frontline. As we make the turn into the 21st century, a new society is emerging. Peter Drucker calls it the "knowledge society," one that is drastically different from the "industrial society," and one in which acquiring and applying knowledge will become key competitive factors. Nonaka and Takeuchi go a step further, arguing that creating knowledge will become the key to sustaining a competitive advantage in the future. Because the competitive environment and customer preferences changes constantly, knowledge perishes quickly. With The Knowledge-Creating Company, managers have at their fingertips years of insight from Japanese firms that reveal how to create knowledge continuously, and how to exploit it to make successful new products, services, and systems.

The knowledge-creating company

This edited collection applies the network approach to the analysis of business relationships in a global context. Drawing on a number of international case studies, a "network approach" is developed, giving rise to theoretical and practical managerial insights and a different way of conceptualizing companies within markets. New angles emerge on traditional problems of business management, with some novel implications which should challenge established ways to analyze business markets. Previous publications by these authors include, "Corporate Technological Behaviour", "Professional Purchasing" and "Managing Innovation Within Networks".

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Developing relationships in business networks

行銷硏究 : Marketing research

In business-to-business settings, dyadic relationships between firms are of paramount interest. Recent developments in business practice strongly suggest that to understand these business relationships, greater attention must be directed to the embedded context within which dyadic business relationships take place. The authors provide a means for understanding the connectedness of these relationships. They then conduct a substantive validity assessment to furnish some empirical support that the constructs they propose are sufficiently well delineated and to generate some suggested measures for them. They conclude with a prospectus for research on business relationships within business networks.

Dyadic Business Relationships within a Business Network Context

Open Innovation: The New Imperative for Creating and Profiting from Technology

What does it take to make the most of supplier relationships

Waste is a significant problem in food supply chains. There is potential for spoilage of food products at any stage of the supply chain when the products reach their “best before” or “salable date”. As a key to the food waste problem, there is a trend towards developing shelf life extension solutions that are intended to allow products not only to last longer but also to improve their quality and nutritional benefits. The objective of this study is to explore whether shelf life extension actually results in the expected reductions of food waste. This issue is motivated by potential problems related to complexity in supply chains and consumer behavior. The study is based on a comprehensive literature review and empirical findings from several studies of the structure and functioning of food supply chains undertaken by a food research institute. This work concluded that the relation between shelf life extension and food waste reduction does not appear to be straightforward. Complex consumption behavior (e.g. shopping in larger volume results in longer storage periods at households), in combination with long supply chains and several storage points, implies that shelf life extension may not guarantee consumption before products have reached the “best before date”. Another important factor is the increasing demand for so-called “fresh products”, which may lead to the perception that products with longer shelf life are considered less fresh. This study has shown the need to more closely investigate the effects of various measures (such as shelf life extension) that are applied to reduce food waste. To that end, it would be beneficial to develop a method to investigate and monitor the effectiveness of proposed shelf life extension solutions for the purpose of food waste reduction with a holistic system perspective. This would also help policymakers in their decision-making process as well as solution providers to improve the effectiveness of such solutions. With this perspective in place, the effectiveness of such solutions could be improved. This would also help policymakers in their decision-making process.

/pdf/shelf-life-extension-and-food-waste-reduction-859p5a74r4.pdf

Shelf life extension and food waste reduction

Purpose - Increasing attention to sustainability has made product recovery issues increasingly significant. Although several studies portray product recovery arrangements as networks, these constellations have not been analyzed with network models. The purpose of this paper is to investigate the organizing of product recovery networks.

Design/methodology/approach - Previous research highlighted the need for a holistic perspective on product recovery. Industrial network theory provides such a framework, based on three dimensions of business reality: activities, resources and actors. The research method applied is a qualitative case study approach of product recovery in the PC industry.

Findings - The most significant issues in the organizing of product recovery concern the coordination of interdependent activities and the combining of physical and organizational resources. Effective organizing is contingent on interaction and information exchange among firms. Furthermore, the sorting rules applied in the product recovery process are crucial for the performance in the activity chain from disposer to end-user.

Research limitations/implications - The study deals with product recovery of PCs, and needs to be supplemented with research in other empirical contexts.

Practical implications - The study offers companies broader perspective on their product recovery operations by illustrating how they are related to a wider network.

Originality/value - The study applies a novel perspective on product recovery. The analytical framework and the qualitative approach complement mainstream approaches.

Organizing product recovery in industrial networks

Purpose: The purpose of this paper is to analyze the role of uncertainty in purchasing and supply management, and the changes of this role over time. Design/methodology/approach: The paper is based on a literature review of the development of purchasing and supply management over time and how these issues have been related to uncertainty and dependence. This examination also required analysis of the impact of other concepts from behavioral sciences: interdependence, power and control. Findings: The paper shows that the relationship between purchasing management and uncertainty has changed substantially over time. Traditionally, uncertainty was avoided, while firms today are engaged in efforts of handling the consequences of uncertainty. This modification affected the features of buyer-supplier relationships, as well as the perspectives and the exploitation of power, control and dependence. Originality/value: The paper demonstrates both positive and negative consequences of uncertainty, depending on the approach applied in purchasing. Moreover, the analysis shows that uncertainty cannot be avoided. Modifications of purchasing management will reduce certain types of uncertainty. But the same modification also results in increases of other forms of uncertainty.

Lars-Erik Gadde

Papers

What does it take to make the most of supplier relationships

Shelf life extension and food waste reduction

Organizing product recovery in industrial networks

Purchasing management and the role of uncertainty

From Marketing Channels to Differentiated Networks - Distribution dynamics in a historical perspective