Mark Meterko

TL;DR: Study results can be interpreted as justifying the need to adjust patient satisfaction scores for differences in patient population among health care organizations, however, from a policy perspective, such adjustments may ultimately create a disincentive for health care Organizations to customize their care.

TL;DR: Study results suggest that hospitals and possibly other healthcare organizations should strive to develop a culture emphasizing teamwork and deemphasizing those aspects of bureaucracy that are not essential to assuring efficiency and quality care.

TL;DR: It is possible to measure key salient features of hospital safety climate using a valid and reliable 38-item survey and appropriate hospital sample sizes and this instrument may be used in further studies to better understand the impact of safety climate on patient safety outcomes.

TL;DR: The substantial proportion of physicians reporting scores high on the burnout dimensions, and the potential for management to intervene and improve the factors that foster burnout, suggests the need for organizations to examine the impact of their structures, policies, and procedures on physician stress and quality of worklife.

TL;DR: Testing the influence of both PCC and technical care quality on outcomes among AMI patients found that providing PCC may result in important clinical benefits, in addition to meeting patient needs and expectations.