M
Michael T. Sliter
Researcher at Indiana University – Purdue University Indianapolis
Publications - 46
Citations - 2301
Michael T. Sliter is an academic researcher from Indiana University – Purdue University Indianapolis. The author has contributed to research in topics: Incivility & Burnout. The author has an hindex of 21, co-authored 45 publications receiving 1737 citations. Previous affiliations of Michael T. Sliter include Bowling Green State University.
Papers
More filters
Journal ArticleDOI
The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance
TL;DR: In this article, the authors examined the unique and combined effects of two sources of incivility (customer and coworker) on objective sales performance and withdrawal behaviors (absenteeism and tardiness).
Journal ArticleDOI
How rude! Emotional labor as a mediator between customer incivility and employee outcomes.
TL;DR: Data from 120 bank tellers revealed that customer incivility was positively related to emotional exhaustion and negatively related to customer service performance, and two models were proposed and tested in which emotional labor mediated the relationship between customer incvility and outcomes.
Journal ArticleDOI
Amazon Mechanical Turk in Organizational Psychology: An Evaluation and Practical Recommendations
TL;DR: In this paper, the authors present an evaluation of MTurk and provide a set of practical recommendations for researchers using the data source, based on which they evaluate the effectiveness of using it.
Job burnout in mental health providers: A meta-analysis of 35 years of intervention research.
Kimberly C. Dreison,Lauren Luther,Kelsey A. Bonfils,Michael T. Sliter,John H. McGrew,Michelle P. Salyers +5 more
TL;DR: A meta-analysis on the effectiveness of burnout interventions for mental health workers suggests that researchers implement a wider breadth of interventions that are tailored to address unique organizational and staff needs and that incorporate longer follow-up periods.
Journal ArticleDOI
Job burnout in mental health providers: A meta-analysis of 35 years of intervention research.
Kimberly C. Dreison,Lauren Luther,Kelsey A. Bonfils,Michael T. Sliter,John H. McGrew,Michelle P. Salyers +5 more
TL;DR: This article performed a meta-analysis on the effectiveness of burnout interventions for mental health workers and found that person-directed interventions were more effective than organization-directed intervention at reducing emotional exhaustion and job training/education was the most effective organizational intervention subtype.