Noel Y.M. Siu

TL;DR: In this paper, the authors examined the relationship between service environment, customer predisposition and service experience evaluation and found a link between the servicescape and tourist evaluation through the moderating effects of customer predispositions.

TL;DR: In this article, a validated Retail Service Quality Scale is used to study the service quality delivery of a department store chain and its impact on consumption behavior, and the findings show that the impact of physical appearance and the policy are salient on the overall perceived service quality and the future shopping behaviour respectively.

TL;DR: In this article, the relationship between consumers' decision-making styles and their choice between domestic and imported brand clothing was investigated using a sample of Chinese consumers using a multivariate analysis of variance and discriminant analysis results indicate that seven decisionmaking styles together with other consumer behavioural characteristics can be used to distinguish and profile consumers who prefer to buy domestic, imported or both types of clothing.

TL;DR: Wang et al. as discussed by the authors investigated Chinese consumers' decision-making styles and found that five decision making styles are valid and reliable in Chinese culture: perfectionistic, novelty-fashion-conscious, recreational, price conscious, and confused by overchoice.

TL;DR: In this paper, the authors examined the important role of the servicescape in relation to customers' cognitive (beliefs about servicescape quality), affective (affect and satisfaction) and behavioral responses (desire to stay) in the context of convention and exhibition centers in Macao.