Performance of small and medium enterprises (SMEs) has been addressed widely in the literature. Both developed and developing countries are highly concerned about the growth and performance of SMEs. The literature exploring performance is abundant, however, has certain controversies. To identify the reasons behind those controversies, this study was conducted with the aim being to identify the mediating role of dynamic capabilities which are developed by entrepreneurial networks and entrepreneurial orientation. The study collected the data from a sample of SMEs based in Jordan which were connected through a closed network and were the part of groups. The data was collected via an electronic questionnaire, and100 SMEs were contacted and invited to participate in the survey on a purposive sampling basis. Structural equation modelling was applied to identify the direct impacts and the mediating impact. The findings identified that amongst the chosen firms, entrepreneurial networking has an insignificant impact; however, entrepreneurial orientation has shown a significant positive impact. Furthermore, the mediating role of dynamic capabilities was significant in both the relationships. The findings suggested that the sector should develop strong networks and should consider strategic alliances to gain competitive edge. Future researchers are guided to implement the same framework along with the dimensions of the variable.

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Entrepreneurial Networks, Entrepreneurial Orientation, and Performance of Small and Medium Enterprises: Are Dynamic Capabilities the Missing Link?

This study uses the conservation of resource theory to examine the effects of psychopathic leadership on employee career satisfaction and turnover intention via self-efficacy. This study also exami...

A trail of chaos: How psychopathic leadership influence employee satisfaction and turnover intention via self-efficacy in tourism enterprises

Re-evaluation of the healthcare service quality criteria for the Covid-19 pandemic: Z-number fuzzy cognitive map.

The role of green innovation on environmental and organizational performance: Moderation of human resource practices and management commitment

Article history: Received: June 20, 2020 Received in revised format: August 3

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Direct and indirect effects of TQM on the patients’ satisfaction and loyalty in the Jordanian health care sector

Article history: Received: October 9, 2019 Received in revised format: November 25 2019 Accepted: December 27, 2019

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Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

The present research paper was conducted to achieve fourfold objectives. First, to explore the effect of organizational memory (OM) on marketing innovation (MI). Second, to recognize the effect of OM on cost of quality (COQ). Third, to verify the effect of knowledge management (KM) on MI. Finally, to find out the effect of KM on COQ. Therefore, the paper hypothesized that OM is significantly and positively related to MI as well as to COQ, and that KM is also significantly and positively related to MI and COQ. The sample of the research consisted of 87 companies working at construction industry in Jordan, from which data were collected using a questionnaire developed based on related works. The questionnaire comprised four parts covered the intended constructs, i.e., OM, KM, MI, and COQ. Each of the variables was measured using eight items. Reliability and validity were assured based on the findings of the measurement model. Then, a total of 435 questionnaires were handed to the participants. Out of the questionnaires distributed, 356 questionnaires were returned complete and valid, with a response rate equals 81.8%. The paper revealed, on the ground of the results of the structural model, that OM is significantly and positively related to both MI and COQ, and that KM is significantly and positively associated with MI and COQ. The paper contributed significant results from which both managers and researchers would benefit. Particularly, organizations are called to consider their past experiences and knowledge along with their ability to construct, disseminate and apply it in marketing innovation and reduction of quality-related costs due to the fact that both OM and KM form cornerstones in the success path of organizations. Despite the importance of the upshots concluded in the current research, it is noteworthy to state that this research is limited to the understudy companies, the sample used, the measurements utilized, and the way in which constructs were conceptualized. Further studied are in demand to extend the conceptualization of organizational memory using more measurements, relationships, populations, and industries to give the opportunity to OM-related findings to be generalize on a greater level among organizations. On the other hand, possible relationships in the research model still unrevealed, i.e., the effect of OM on KM, the effect of MI on COQ.

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Organizational Memory Knowledge Management Marketing Innovation and Cost of Quality Empirical Effects from Construction Industry in Jordan

The aim of this study was to investigate the impact of human capital development mechanisms (training, incentives structure and attraction of skilled employees) and human capital isolation mechanisms (specificity of company resources and internal characteristics of knowledge in the company) on organizational human capital development and enhancement (well-educated, well-trained employees with suitable job experience). In addition, the study tried to examine the impact of organizational human capital on innovative performance (introduction of new products, replacement of old products, quality of new products and work processes innovations). A questionnaire was developed to collect data from a sample consisting of 500 managers working in selected industrial Jordanian companies at different levels of management. A total of 463 questionnaires were returned giving a response rate of 92.6%. The results found significant as well as positive impacts of human capital development mechanisms and human capital isolation mechanisms on organizational human capital, which in turn significantly affected innovative performance. The results of the study confirmed the acceptance of all hypotheses. The originality of the current study is that it tested and confirmed the important role played by different variables related to the development of organizational human capital which in turn delivers improvements in innovation performance. In light of these results, the study recommends the need to protect human capital through the use of isolation mechanisms in addition to the use of development mechanisms employed in the current study. For future studies, the study recommends the use of additional mechanisms associated with the development and isolation of human capital as this has demonstrated a positive impact in improving innovation performance. Keywords: human capital development, human capital isolation mechanisms, innovative performance. DOI : 10.7176/EJBM/11-15-21 Publication date :May 31 st 2019

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Impact of Human Capital Development and Human Capital Isolation Mechanisms on Innovative Performance: Evidence from Industrial Companies in Jordan

The Impact of Green Human Resource Management (GHRM) Practices on Environmental Orientation of Chemical Industrial Companies in Jordan: The Moderating Role of Employee Environmental Knowledge

Reham Zuhier Qasim Almomani

Papers

Patients’ satisfaction of health service quality in public hospitals: A PubHosQual analysis

Organizational Memory Knowledge Management Marketing Innovation and Cost of Quality Empirical Effects from Construction Industry in Jordan

Impact of Human Capital Development and Human Capital Isolation Mechanisms on Innovative Performance: Evidence from Industrial Companies in Jordan

The Impact of Green Human Resource Management (GHRM) Practices on Environmental Orientation of Chemical Industrial Companies in Jordan: The Moderating Role of Employee Environmental Knowledge

The Impact of the Digital Marketing for Education Services on the Mental Image for Students in Private Universities in Jordan