Showing papers by "Surendra N. Singh published in 2013"

TL;DR: In this paper, the authors examine customer biases relating to employee accents in call service encounters and demonstrate that the suppression and justification of accent biases rely on both cognitive and affective mechanisms, and that customers who are informed of the frequency of a favorable vs. unfavorable outcome are more likely to suppress biases.

TL;DR: In this paper, the authors present a comparison of the performance of marketing and psychology departments at the University of Central Florida and University of Kansas in terms of academic performance in the field of marketing.