Showing papers by "T.J. Kamalanabhan published in 2014"
TL;DR: In this paper, a survey was executed and data was collected from a wide spectrum of IT services companies in India and analyzed employing regression analysis. But, most of the literature is ambiguous, conceptual and done from the perspective of developed countries.
Abstract: Communication has assumed a critical significance in the success of any organisation that aspires to attain and sustain competitive advantage as well as bring in desired changes in employee’s attitudes and performance. While a large amount of literature is available on internal corporate communication (ICC), most of it is ambiguous, conceptual and done from the perspective of developed countries. The primary objective of this study is to model internal corporate communication (ICC) process, examining the nature of the process, the outcomes thereof; it will empirically assess the relationship between ICC and employee’s brand attitudes in terms of employee brand identification, commitment, loyalty and performance. The earlier studies have examined internal communication conceptually or primarily in the context of non-IT services organisations like hotels, hospitals, and airlines. This is probably the first attempt to develop a measure that can capture all the dimensions of ICC and takes an ICC-based perspective in understanding internal branding in Indian IT services organisations. For this, a survey was executed and data was collected from a wide spectrum of IT services companies in India and analysed employing regression analysis.
17 citations
Journal Article•
TL;DR: Choi and Dickson as discussed by the authors emphasized that the hospitality industry is a highly guest service-oriented business where encounters between employees and guests determine the success of the business and pointed out that the challenges faced by the hospitality organizations today is to manage the changing employment relationship.
Abstract: Employee turnover is an endemic issue in hospitality industry, worldwide. Employee turnover intention acts as a proxy for actual employee turnover. One of the challenging issues faced by the hospitality organizations today is to manage the changing employment relationship. Being in customer service business, hospitality industry capitalizes heavily on its human resources in order to achieve its competitive advantage. Choi and Dickson (2009) emphasized that the hospitality industry is a highly guest service–oriented business where encounters between employees and guests determine the success of the business.
14 citations
TL;DR: The purpose of this paper is to understand physicians’ perspectives on performance dimensions in public hospitals in the state of Kerala and to identify critical areas of concern, which argue well for major administrative and policy interventions.
Abstract: The purpose of this paper is to understand physicians’ perspectives on performance dimensions in public hospitals in the state of Kerala and to identify critical areas of concern. A survey was conducted in 23 district hospitals using an instrument developed on Likert’s scale. Responses were obtained on the perceived ‘importance’ and actual ‘performance’ of the identified dimensions. Importance performance analysis (IPA) conducted on the data brought into focus, several areas of functioning of public hospitals wherein, both managerial and policy interventions are required. Functioning of the intensive care unit (ICU), casualty, adequate beds, autonomy, uninterrupted supply chain and availability of funds were some of the governance issues that needed urgent remedial action. Redressing these issues will increase the motivation of physicians leading to better clinical outcomes. The findings argue well for major administrative and policy interventions. Further, this would strengthen the argument for more funds for health sector within the government.
7 citations
TL;DR: In this article, a vignette-based intercultural development scale was conceived on the basis of Bennett's developmental model of intercultural sensitivity, which can be used by practitioners and academics to assess the capabilities of individuals.
Abstract: Intercultural development in global employees will aid organizations to function successfully in the current global work scene. However, there is a need for a psychometrically valid and reliable measure, which can be used by practitioners and academics to assess the capabilities of individuals. This vignette based intercultural development scale was conceived on the basis of Bennett’s developmental model of intercultural sensitivity. The content was generated using interviews with international employees and subject matter experts. Psychometric properties were established with both qualitative and quantitative analysis. A sample of 461 international employees was used to test the validity of the scale. Confirmatory factor analysis, reliability analysis and construct validity was established with cosmopolitanism and openness to experience scales. The study confirms the scale’s dimensionality and established convergent, discriminant and nomological validity. The applications of this scale in building capabilities, talent management and strategic decisions in both practical and theoretical assessment are outlined.
3 citations
TL;DR: In this paper, metaphorical thinking helps learners to make connections and develop patterns and relationships in parallel to the language as well as symbols relevant to the given information, which helps them to understand given information.
Abstract: Practice of Metaphorical thinking in understanding given information promotes the communication of the two hemispheres by a bundle of connecting fibres, the corpus callosum at neo cortex level and through hippocampus at the level of limbic system. Hence, metaphorical thinking helps learners to make connections and develop patterns and relationships in parallel to the language as well as symbols relevant to the given information.
2 citations
TL;DR: The healthcare professionals' POS is found to differ across their age, role and total work experience but not across gender and work experience in the current PHC, and the health policy makers and mangers have to consider the difference.
Abstract: Background: Perceived organizational support (POS) measures the employee perception of support from the organization and helps to understand the employer-employee relationship better. The aim of the study is to understand the healthcare professionals' perception of support from public health department and to examine thehealthcare professionals' difference in perception of support across various demographics variables. Methods: A survey is conducted among healthcare professionals including medical officers and staff nurses working in primary health centres (PHC) in the state of Tamilnadu. In the study, public health department refers to the Directorate of Public Health and Preventive Medicine. Mann Whitney U test and Kruskal Wallis H test are used to assess the difference in POS across demographic variables. Results: The results of the study indicated that the healthcare professionals perceive a moderate levelof support from public health department. The healthcare professionals' POS is found to differ across their age, role and total work experience but not across gender and work experience in the current PHC. Further, the POS of healthcare professionals is found to differ with respect to PHC location and does not differ with respect to PHC type. Conclusion: The results emphasize the need to enhance POS of healthcare professionals. The health policy makers and mangers have to consider the difference in POS of healthcare professionals and make amendments in the human resource policies related to selection and training.
1 citations