Showing papers by "Victor R. Prybutok published in 2017"
TL;DR: Findings can help SNS developers improve privacy practices, protect sensitive third-party information, and improve user satisfaction and show that the COP, and attitude toward using SNSs influence the intention to disclose information about others.
64 citations
TL;DR: A quality-dependent multi-objective optimization model was developed and validated to identify the optimal or near optimal product recovery solution that best balances the economic, environmental and societal performances of product recovery for sustainability.
50 citations
TL;DR: In this article, the relationship between product quality and service quality on customer satisfaction and the intention to switch brands was investigated. But the relationship was not shown to be linear in the number of switch requests.
Abstract: This paper answers two key research questions regarding the relationship between product quality and service quality on customer satisfaction and the relationship between customers’ satisfaction and customers’ intention to switch brands.
26 citations
TL;DR: In this article, the authors investigated the role and effect of service quality on patient satisfaction and perceived value in Ghana's healthcare delivery, and found that healthcare quality significantly influences satisfaction, while reducing costs leads to repeat behavior and paves the way for retention strategy for healthcare management.
Abstract: Purpose
The purpose of this paper is to propose and test a healthcare framework of service quality, perceived value, and satisfaction in Ghana. More specifically, this study investigates the role and effect of service quality on patient satisfaction and perceived value in Ghana’s healthcare delivery.
Design/methodology/approach
Data were gathered through surveys administered to 113 healthcare patients in Ghana. partial least square-structural equation modeling analysis was used to empirically test the research model.
Findings
Results show healthcare quality significantly influences satisfaction and perceived value of healthcare delivery. Additionally, perceived value’s impact on satisfaction and behavioral intention shows that increasing perceived benefits while reducing perceived costs leads to repeat behavior and paves the way for retention strategy for healthcare management.
Research limitations/implications
This study yields a series of limitations in its results and conclusions. These limitations and future research are discussed in Section 7 of the study.
Originality/value
This study contributes to the literature by examining the effects of healthcare service quality on patient satisfaction and perceived value, determining the effect of healthcare service quality on patients’ behavioral intention, and testing the proposed framework in Ghana, a fast growing and economically liberalized emerging country in Sub-Saharan Africa.
22 citations
TL;DR: Compared to the existing approaches for quality-driven recovery decision-making based on RUL prediction, this work provides a more accurate and powerful approach to managing and mitigating decision risk.
Abstract: Reverse logistics has emerged as a promising strategy for enhancing environmental sustainability through remanufacturing, reusing, or recycling used components. It is crucial to pursue quality-driven decision-making for component recovery because quality is a dominant factor for component salvage value and its recoverability. To maximise the profit from component recovery, a quality-driven decision model was proposed in this study. Remaining useful life (RUL) was utilised as a measure of quality in the proposed model, where conditional RUL distribution was predicted by utilising both the failure data and condition monitoring data based on a proportional hazard model. Under RUL uncertainty, an interval decision-making approach was developed to suggest recovery strategies for the decision-makers to identify a satisfactory solution according to their risk preferences. Compared to the existing approaches for quality-driven recovery decision-making based on RUL prediction, this work provides a more accurate an...
19 citations
TL;DR: In this paper, the authors proposed a theoretical framework that explains how PAI influences buyers' cognitive and affective evaluations of their online shopping experiences, which in turn shapes their attitudes toward e-vendors' sites.
Abstract: Purpose
This research posits that e-vendors can use product aesthetic information (PAI) as a strategic positing tool to shape consumers’ perceptions of e-vendors’ websites.
Design/methodology/approach
To test this framework, variations on a garment’s color (a crucial element of product aesthetics) are presented to four different treatment groups to determine whether aesthetic treatment influences the perception of the website.
Findings
The results suggest that consumers who consider a product visually appealing also perceive the e-vendor’s website as useful, resulting in enjoyment of the shopping experience. Positive perceptions lead consumers to form positive attitudes toward the vendor’s website.
Originality/value
While product aesthetics is well-studied in marketing and psychology, its relevance to the e-commerce domain is relatively underexplored. To fill the void, the paper proposes a theoretical framework that explains how PAI influences buyers’ cognitive and affective evaluations of their online shopping experiences, which in turn shapes their attitudes toward e-vendors’ sites.
19 citations
9 citations
01 Jan 2017
TL;DR: A conceptual model for information security (InfoSec) decision making that is based on cognitive science and neuroscience is proposed and a comprehensive framework of InfoSec decision making process is presented.
Abstract: In this paper, we propose a conceptual model for information security (InfoSec) decision making that is based on cognitive science and neuroscience, and present a comprehensive framework of InfoSec decision making process. In addition, we illustrate a specific experiment design that could be used to investigate how specific automatic affective processes would impact specific components of the InfoSec decision making process.
8 citations
TL;DR: The results obtained using a survey-based methodology from three main public and private institutions distributed in multiple geographical areas show that the actual behaviour of usage is influenced by behavioural intention (BI), which is directed by PU, PEU, and attitude.
Abstract: This study explores students’ acceptance of e-learning technology in Jordanian higher educational institutions. A paucity of studies that were conducted in individual institutions indicated that different cultural perspectives and resistance to change are overlaying the wide adoption of e-learning and influencing users’ perceptions pertaining the technology usefulness and/or ease of use. Our study utilises the technology acceptance model (TAM) and explores the influence of the main antecedents of accepting this technology from users’ perspectives, that is, perceived usefulness (PU) and perceived ease of use (PEU) in order to reveal the country’s readiness to adopt this technology and move from individual innovations to institutional standards. The results obtained using a survey-based methodology from three main public and private institutions distributed in multiple geographical areas show that the actual behaviour of usage is influenced by behavioural intention (BI), which is directed by PU, PEU, and attitude. Based on these results, multiple recommendations pertaining to cultural perspectives and educational institutions readiness are proposed and implications of the study are discussed.
7 citations
TL;DR: In this paper, an empirical study was conducted to develop a better understanding regarding the drivers of why customers stay loyal with product and service firms through an interpersonal relationship theory from social psychology known as the investment model.
Abstract: Through an empirical study, an interpersonal relationship theory from social psychology, known as the investment model is used to develop a better understanding regarding the drivers of why customers stay loyal with product and service firms.
7 citations
TL;DR: Investigating the extent to which gender serves as a moderator in the relationships between healthcare service quality, patient satisfaction, and behavioral intention in the urgent care industry found gender was found significant in the relationship between urgent care quality and patient satisfaction.
Abstract: The objective of this study is to investigate the extent to which gender serves as a moderator in the relationships between healthcare service quality, patient satisfaction, and behavioral intentio...
07 Jun 2017
TL;DR: This work posits a framework that describes how user behavior is related to visibility awareness, trust in a social networking site information, and awareness of various features of the technology and acknowledges the value of the impression management framework.
Abstract: The growth of social networking sites in the last few years has changed the pattern of its utility thereby providing yet another new social phenomenon Of particular interest is the intention of recruiting managers to use social networking sites like Facebook and MySpace to conduct background checks on prospective job candidates Also, school authorities and law enforcement officials have occasionally used evidence gleaned from a user's Facebook account to trace or confirm evidence of criminal activities This research contributes to the existing literature by extending existing theory that integrates the theoretical framework of digital impression management with trust in the accuracy of digital information using nine independent variables: visibility indicator, SNS information currency, visibility awareness, technology awareness, impression motivation, SNS information quality, information objectivity, information relevance, and SNS information trustworthiness to predict a dependent variable, impression construction The authors developed the proposed model based on the existing literature Using Impression Management Theory, and Trust in Digital Information Theory, this work posits a framework that describes how user behavior is related to visibility awareness, trust in a social networking site information, and awareness of various features of the technology The implications of this study emphasize the value of the impression management framework and attempts to explain the very complex human behavior in an online platform The authors of this research acknowledge limitations This study does not consider whether impression management in the context of online social interactions results in perceived resonant or discordant realities of the actors creating the impression for the target audience, which is outside the scope of this research Future research will test this posited model
TL;DR: This study contributes to the literature by pinpointing the bottlenecks in the domain of millennial eHealth marketing and providing practitioners and academics with a detailed graphical representation of the circumstances they are facing.
Abstract: With the help of Boardman soft systems methodology (BSSM) and its associated graphical system technique (i.e., systemigram), this work seeks to improve identification and comprehension of the intricate relationships between the factors that impact the millennial eHealth marketing landscape. This study contributes to the literature by: a) pinpointing the bottlenecks in the domain of millennial eHealth marketing; b) providing practitioners and academics with a detailed graphical representation of the circumstances they are facing; c) providing system analysts with relevant information for better comprehension of the systemic issues concerning millennial eHealth marketing; d) providing important insights that illuminate new avenues to explore through the medium of the systemigram. Further outcomes of these findings and implications for future research are elaborated.
01 Jan 2017
TL;DR: In this article, a neuroscience-based general framework for IS visual systems design is proposed, which uses neuroscience as the bridge that systematically integrates the principles of design aesthetics and principles of positivistic functionalities into a comprehensive model.
Abstract: In this paper, we proposed a neuroscience-based general framework for IS visual systems design that uses neuroscience as the bridge that systematically integrates the principles of design aesthetics and principles of positivistic functionalities into a comprehensive model. Based on our general conceptual model, we also provide a detailed typological framework for the practical IS visual systems design.