Vincent C. S. Heung

TL;DR: In this article, the authors investigated the influence of restaurant atmospherics on dining satisfaction and behavioral intentions of restaurant patrons and found that restaurant atmosphere has a significant influence on patrons' dining satisfaction, particularly their intentions to return and spread positive word-of-mouth.

TL;DR: The authors examined Chinese customer complaint behavior towards Hong Kong hotel restaurant services and found that at most customers are likely to engage in private complaint behaviours such as word-of-mouth communication and ceasing to patronize the restaurant.

TL;DR: The results reveal that policies and regulations, government support, costs, capacity problems, and the healthcare needs of the local community are the main barriers to the development of medical tourism in Hong Kong.

TL;DR: In this paper, an integrated model for the investigation of the medical tourism field is proposed. But no integrated theoretical framework for the holistic study of medical tourism industry exists, and the model is developed with a view to capturing the current situation of medical tourists in a given country or region from the supply and demand perspectives.

TL;DR: In this article, the authors identify the satisfaction attributes of shopping and assess their relative importance in affecting the satisfaction levels of tourists, finding that tourists were most satisfied with lighting and physical setting of shops, followed by window display of shops and opening hours of shops.