V
Vinh Nhat Lu
Researcher at Australian National University
Publications - 44
Citations - 2312
Vinh Nhat Lu is an academic researcher from Australian National University. The author has contributed to research in topics: Service (business) & Service (economics). The author has an hindex of 17, co-authored 43 publications receiving 1285 citations. Previous affiliations of Vinh Nhat Lu include University of Adelaide.
Papers
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Journal ArticleDOI
Brave new world: service robots in the frontline
Jochen Wirtz,Paul G. Patterson,Werner H. Kunz,Thorsten Gruber,Vinh Nhat Lu,Stefanie Paluch,Antje Martins +6 more
TL;DR: In this paper, a conceptual approach that is rooted in the service, robotics and AI literature is used to explore the potential role service robots will play in the future and to advance a research agenda for service researchers.
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Career adaptation: The relation of adaptability to goal orientation, proactive personality, and career optimism
Laramie Tolentino,Patrick Raymund James M. Garcia,Vinh Nhat Lu,Simon Lloyd D. Restubog,Prashant Bordia,Carolin Plewa +5 more
TL;DR: In this paper, the authors examined the psychometric properties of the Career Adapt-Abilities Scale (CAAS) and its relation to adaptivity (i.e., learning goal orientation, proactive personality, and career optimism) among Australian university students.
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Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?
Vinh Nhat Lu,Jochen Wirtz,Werner H. Kunz,Stefanie Paluch,Thorsten Gruber,Antje Martins,Paul G. Patterson +6 more
TL;DR: A systematic review of the business literature about the impact of service robots on customers and employees with the objective of guiding future research is presented in this paper. But, the review focused on the business and service literature.
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The role of career adaptability in predicting entrepreneurial intentions: A moderated mediation model
Laramie Tolentino,Vesna Sedoglavich,Vinh Nhat Lu,Patrick Raymund James M. Garcia,Simon Lloyd D. Restubog +4 more
TL;DR: In this paper, the authors view entrepreneurship as an adaptive vocational behavior driven by an individual's self-regulatory capacity to thrive in a complex entrepreneurial career context, which is further strengthened by prior exposure to family business.
Journal ArticleDOI
Service Robots, Customers, and Service Employees: What Can We Learn from the Academic Literature and Where are the Gaps?
Vinh Nhat Lu,Jochen Wirtz,Werner H. Kunz,Stefanie Paluch,Thorsten Gruber,Antje Martins,Paul G. Patterson +6 more
TL;DR: A systematic review of the business literature about the impact of service robots on customers and employees with the objective of guiding future research is presented in this article. But the review focused on the business and service literature.