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Volker G. Kuppelwieser
Researcher at NEOMA Business School
Publications - 51
Citations - 6249
Volker G. Kuppelwieser is an academic researcher from NEOMA Business School. The author has contributed to research in topics: Service (business) & Health care. The author has an hindex of 16, co-authored 43 publications receiving 3716 citations. Previous affiliations of Volker G. Kuppelwieser include University of Wuppertal & Rouen Business School.
Papers
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Partial least squares structural equation modeling (PLS-SEM): An emerging tool in business research
TL;DR: Partial least squares (PLS) is an evolving approach to structural equation modeling (SEM), highlighting its advantages and limitations and providing an overview of recent research on the method across various fields as discussed by the authors.
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Transformative service research and service dominant logic: Quo Vaditis?
TL;DR: In this paper, the authors take a closer look at the emerging topic of transformative service research (TSR) and compare its facets with the more established concept of the service-dominant logic (SDL).
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Customer engagement in evolving technological environments: synopsis and guiding propositions
Linda D. Hollebeek,David E. Sprott,Tor W. Andreassen,Carolyn Costley,Philipp Klaus,Volker G. Kuppelwieser,Amela Karahasanovic,Takashi Taguchi,Jamid Ul Islam,Raouf Ahmad Rather +9 more
TL;DR: In this paper, the authors proposed the development of technology-specific user segmentation as a requirement to leverage firms' evolving technological capabilities, and proposed three propositions of customer engagement within evolving technological environments that can be used to guide further research in this rapidly developing area.
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Equilibrating resources and challenges during crises: a framework for service ecosystem well-being
TL;DR: In this paper, the authors explore the impact of crises, such as the coronavirus pandemic, on service industries, service customers, and the service research community and introduce a resources-challenges equilibrium (RCE) framework across system levels to facilitate service ecosystem well-being.
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Measuring customer experience quality: The EXQ scale revisited
TL;DR: In this article, the EXQ scale comprises two or more dimensions rather than one, and the authors explore the nature of the relationships between these dimensions, as well as between the dimensions and their items.