Showing papers by "Wendy A. Kellogg published in 1998"

Babble: suporting conversation in the workplace

Abstract: For the last year our group has been developing and using a prototype system called Babble that supports text-based conversation (either synchronous or asynchronous) and provides awareness of the presence and activities of participants. After using the system for a year, we began deploying it to other groups to see how (and whether) it would be adopted. In this paper we briefly describe Babble's design and the rationale behind it, and then discuss the results from the first six to eight weeks of deployment to five groups (as well as our own use) within IBM's T. J. Watson Research Center.

NetVista: growing an Internet solution for schools

Abstract: NetVista is an integrated suite of clients and servers supporting Internet access for students and teachers in kindergarten through 12th-grade schools Developed by a small team of IBM researchers, Net Vista is a prime example of using an object-oriented framework to support user-centered design and to accommodate Internet-paced changes in network infrastructure, functionality, and user expectations In this paper, we describe salient aspects of NetVista's design and development and its evolution from research project to product In particular, we discuss the factors supporting a sustained focus on end users over the life of the project, the object-oriented framework underlying Netvista, and the role of this framework in accommodating both evolutionary and radical changes to the design of the user interface and the underlying technical infrastructure