Theory in Practice: Increasing Professional Effectiveness

Since DeLone and McLean (D&M) developed their model of IS success, there has been much research on the topic of success as well as extensions and tests of their model. Using the technique of a qualitative literature review, this research reviews 180 papers found in the academic literature for the period 1992–2007 dealing with some aspect of IS success. Using the six dimensions of the D&M model – system quality, information quality, service quality, use, user satisfaction, and net benefits – 90 empirical studies were examined and the results summarized. Measures for the six success constructs are described and 15 pairwise associations between the success constructs are analyzed. This work builds on the prior research related to IS success by summarizing the measures applied to the evaluation of IS success and by examining the relationships that comprise the D&M IS success model in both individual and organizational contexts.

https://link.springer.com/content/pdf/10.1057%2Fejis.2008.15.pdf

Measuring information systems success: models, dimensions, measures, and interrelationships

Increased organizational dependence on information systems drives management attention towards improving information systems' quality. A recent survey shows that ''Improve IT quality'' is one of the top concerns facing IT executives. As IT quality is a multidimensional measure, it is important to determine what aspects of IT quality are critical to organizations to help Chief Information Officers (CIOs) to devise effective IT quality improvement strategies. In this research, we model the relationship between information systems' (IS) quality and organizational impact. We hypothesize greater organizational impact in situations in which system quality, information quality and service quality are high. We also hypothesize a positive relationship between system quality and information quality. We test our hypotheses using survey data. Our structural equation model exhibits a good fit with the observed data. Our results show that IS service quality is the most influential variable in this model (followed by information quality and system quality), thus highlighting the importance of IS service quality for organizational performance. This paper contributes theoretically to IS success models through the system quality-to-information quality and IS quality-to-organizational impact links. Implications of our results for practice and research are discussed.

/pdf/organizational-impact-of-system-quality-information-quality-4tq5nzcxoa.pdf

Organizational impact of system quality, information quality, and service quality

In 1992, DeLone and McLean suggested that the dependent variable for information systems (IS) research is IS Success. Their research resulted in the widely cited DeLone and McLean (D&M) IS Success Model, in which System Quality, Information Quality, Use, User Satisfaction, Individual Impact, and Organizational Impact are distinct, but related dimensions of IS success. Since the original IS Success Model was published, research has developed a better understanding of IS success. Meanwhile, comprehensive and integrative research on the variables that influence IS success has been lacking. Therefore, we examine the literature on the independent variables that affect IS success. After examining over 600 articles, we focused our attention on integrating the findings of over 140 studies. In this research, we identify 43 specific variables posited to influence the different dimensions of IS success, and we organize these success factors into five categories based on the Leavitt Diamond of Organizational Change: ...

Information Systems Success: The Quest for the Independent Variables

A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level

http://eportfolio.lib.ksu.edu.tw/user/4/9/4991T042/repository/Measuring%20KMS%20success-%20A%20respecification%20of%20the%20DeLone%20and.pdf

Measuring KMS success: a respecification of the DeLone and McLean's model

Measuring ERP success: The key-users' viewpoint of the ERP to produce a viable IS in the organization

Purpose – Enterprise resource planning (ERP) is now considered to be the price of entry for running a business. However, ERP systems are complex and expensive, and the decision to install an ERP system necessitates a choice of mechanisms for determining whether ERP is needed and, once implemented, whether it is successful. User satisfaction is one evaluation mechanism for determining system success. This study develops a reliable and valid instrument for measuring ERP ultimate‐user satisfaction.Design/methodology/approach – Initial ERP system characteristics and the implementation context were investigated. Some previously validated instruments were selected for examination using rigorous interview techniques. A modified version was developed and pre‐tested. The instrument was then used to administer a test to 264 Taiwanese users that interact directly with an ERP system.Findings – The results suggest a ten‐item instrument to measure three components of ultimate‐user satisfaction in an ERP environment: ER...

Measuring ERP success: the ultimate users' view

Enterprise resource planning (ERP) systems for supporting inter- and intracompany business processes are reaching maturity in many organizations. However, ERP systems are complex and expensive, and the decision to install an ERP system necessitates a choice of mechanisms for determining whether the ERP is needed and, once implemented, whether it is successful. User satisfaction is one evaluation mechanism for gauging system success. In this study, the efficacy of user characteristics and fitness factors as determinants of ERP success was empirically evaluated. The findings indicate that the fitness factors (i.e., compatibility and task relevance) have significant positive influences on ERP satisfaction. As for user characteristics, higher educated users have greater user satisfaction and managers have greater satisfaction than nonmanagement users. However, the study finds that user age, information experience, and package localization have no significant effect on ERP user satisfaction. The study offers i...

Yu-Min Wang

Papers

Measuring KMS success: a respecification of the DeLone and McLean's model

Measuring ERP success: The key-users' viewpoint of the ERP to produce a viable IS in the organization

Measuring ERP success: the ultimate users' view

Empirically Testing User Characteristics and Fitness Factors in Enterprise Resource Planning Success

Determinants of firms' knowledge management system implementation: An empirical study