Showing papers in "Journal of Internet Commerce in 2002"
TL;DR: In this article, the authors discuss the reality of m-commerce and the major differences between mobile commerce and Internet-based e-commerce, and identify key factors that must be taken into consideration in order to design valuable mcommerce applications.
Abstract: Is m-commerce just an extension or a subset of e-commerce? Will it turn out to be just more hype? In this paper we discuss the realities of m-commerce and the major differences between mobile commerce and Internet-based e-commerce. Based on this understanding, we identify key factors that must be taken into consideration in order to design valuable m-commerce applications. We emphasize that the success of m-commerce relies on the synergy of three driving forces: technology innovation, evolution of a new value chain, and active customer demand.
61 citations
TL;DR: The results of a survey of small businesses' use of the Internet were reported in this paper, showing that almost eighty percent of the respondents surveyed reported using a computer in their business and almost one-half indicated that they had a web page.
Abstract: This manuscript reports the results of a survey of small businesses' use of the Internet. The telephone survey of a random sample of 120 small businesses sought to determine the proportion of businesses with Internet access, how the Internet was being used by their organization, and organizational characteristics. Almost eighty percent of the respondents surveyed reported using a computer in their business. Of that group, about 69 percent reported they had Internet access and almost half had a Web page. When asked about how the Internet was being used in their business, the most common answer was to obtain general information, followed by ordering products and supplies, obtaining supplier information, obtaining customer information, obtaining competitor information, and for entertainment purposes. Respondents who had Internet access were also asked whether they had a Web page. Almost one-half indicated that they had a Web page. Of those who did not have a Web page, about one-half planned on havin...
46 citations
TL;DR: Issues in integrating mobile commerce and supply chain management, such as the absence of killer applications, mobile device limitations, networking problems, infrastructure constraints, security concerns, and user distrust in mobile applications are examined.
Abstract: As wireless technologies evolve, the coming mobile revolution will bring dramatic and fundamental changes to supply chain management. When complete, the revolution will impact numerous facets of organizational life. It will provide important data in real time to assist decision makers, exert great influence on the ways businesses communicate and develop relationships with consumers and suppliers, and ultimately transform the way we manage the supply chain. This paper examines issues in integrating mobile commerce and supply chain management. The paper discusses issues such as the absence of killer applications, mobile device limitations, networking problems, infrastructure constraints, security concerns, and user distrust in mobile applications. Research issues, such as usability, user interfaces, mobile access to databases, agent technologies, and mobile business models, are also discussed.
46 citations
TL;DR: Wang et al. as mentioned in this paper analyzed and compared the privacy concerns of online consumers in China and the United States, identified major factors related to these concerns, and discussed the cultural/social/economic backgrounds of the related phenomena found in the study.
Abstract: Concern about the privacy of online consumers is a global issue. Given the global nature of the Internet, companies planning and implementing e-commerce must understand the differences in privacy concerns of consumers in different cultures with different social/economic contexts to become effective in business. Motivated by this need, this study analyzes and compares the privacy concerns of online consumers in China and the United States, identifies major factors related to these concerns, and discusses the cultural/social/economic backgrounds of the related phenomena found in the study.
42 citations
TL;DR: In this article, the authors examine the factors that are critical to the success of any company's e-commerce initiative and make recommendations to businesses and entrepreneurs so they can overcome the challenges and exploit the opportunities presented by the Internet.
Abstract: Businesses and entrepreneurs are rushing to the Internet to do business and reach new markets. While the Internet is used for cutting cost and generating revenue by conducting business-to-consumer (B2C) e-commerce (EC) and business-to-business (B2B) e-commerce, existing businesses and entrepreneurs are finding tremendous challenges to succeed. This paper examines the factors that are critical to the success of any company's e-commerce initiative and makes recommendations to businesses and entrepreneurs so they can overcome the challenges and exploit the opportunities presented by the Internet.
24 citations
TL;DR: In this paper, the authors describe five different shopping orientations and offer ways to address these differences when creating a Web site. But they do not consider the shopping orientation of the target market.
Abstract: As the number of Web sites continues to expand and consumers increase their use of the Internet, companies must find ways to convert visitors to buyers and boost return visits to their sites. Most sources that offer guidelines for developing Web sites assume that all Internet shoppers are the same. An examination of customers' shopping orientations would, however, indicate that this is unlikely to be the case. To develop a more effective Web site, it is important to consider the shopping orientations of the target market. This article describes five different shopping orientations and offers ways to address these differences when creating a Web site.
15 citations
TL;DR: An integrated architecture for M-Commerce is developed that allows the coherent integration of enterprise-level systems as well as the aggregation of product and service offerings from many different and partially competing parties into a collaborative M- Commerce platform.
Abstract: This paper investigates current developments in Mobile Commerce (M-Commerce) and proposes an integrated architecture to successfully implement M-Commerce business processes. It provides a description of mobile commerce and examines its current state-of-theart, opportunities, challenges and future trends. Based on an analysis of the current situation, an integrated architecture for M-Commerce is developed that supports both business and consumer needs in an optimal way. The architectures' key components are described in detail and their integration into one another will be discussed. The key line of thought is based on the heuristic observation that customers will not want to receive M-Commerce offerings to their mobile phones. A pull as opposed to a push approach becomes a necessary requirement to conduct M-Commerce. In addition, M-Commerce has to rely on local, regional, demographic and many other variables to be truly effective. Both observations necessitate an M-Com-merce architecture that all...
14 citations
TL;DR: In this article, the authors describe the major reasons why so many dot-com firms failed and offer advice for future dotcoms on how to succeed and how to survive failure.
Abstract: While a great deal can be learned from examining dot-com successes, even more can be learned from studying dot-com failures. The number of failures, unfortunately, is in the many hundreds and has resulted in the loss of billions of dollars and thousands of jobs. The authors describe the major reasons so many firms failed and offer advice for future dot-coms on how to succeed.
12 citations
TL;DR: In this article, the authors present findings of an exploratory case study that was undertaken to assess Web performance evaluation in three petroleum energy firms in the Southwest and find that firms with clearly defined Web site objectives will tend to have much more comprehensive strategies for Web site performance evaluation.
Abstract: This paper presents findings of an exploratory case study that was undertaken to assess Web performance evaluation in three petroleum energy firms in the Southwest. Findings indicate that firms with clearly defined Web site objectives will tend to have much more comprehensive strategies for Web site performance evaluation. Contrary to our expectations, perceptions of Web expertise was not significantly related to perceived Web site performance. However, there was a clear relationship between perceived Web development expertise and the perceived ability to improve sites. Additionally, our findings suggest a lack of senior management guidance in Web related initiatives has contributed to an inability to successfully link Web performance measures to organizational objectives.
10 citations
TL;DR: In this paper, the results of a survey exploring the perceptions of e-commerce consumers regarding the benefits and concerns of shopping on-line are presented, and the implications for the industry, site development, operational issues and customer service are presented.
Abstract: This paper presents the results of a survey exploring the perceptions of e-commerce consumers regarding the benefits and concerns of shopping on-line. Implications for the industry, site development, operational issues and customer service are presented.
10 citations
TL;DR: In this paper, the authors explored several key potential influences of privacy concerns on consumers' attitudes toward websites and found that privacy concerns could decrease the likelihood of purchasing online, which represents a potential threat to the growth of e-commerce.
Abstract: This study explores several key potential influences of privacy concerns on consumers' attitudes toward websites. Using a sample of 221 subjects, it was found that privacy concerns could decrease the likelihood of purchasing online. This finding highlights the importance of privacy concerns and contributes to the understanding of Internet marketing in that the early literature incompletely addresses the issue of consumer privacy empirically, which represents a potential threat to the growth of e-commerce. Thus, online marketers should be careful not to abuse (e.g., distribute it without permission) the personal information of consumers. In sum, it is advised that online marketers assure the public that consumer information will not be tracked and traded without the individual consumer's knowledge or consent.
TL;DR: In this paper, the authors tried to measure consumer participation and willingness to participate in various types of Internet commerce and found that most consumers are hesitant to become involved in financial transactions and whether this attitude is changing or static.
Abstract: Internet commerce is growing at a rapid rate. However, consumer participation may not be growing as rapidly as company participation. This study attempts to measure consumer participation and willingness to participate in various types of Internet commerce. Respondents were asked how willing they were to participate in various types of transactions using Internet commerce. This initial research indicated unwillingness on the part of most respondents to participate in Internet commerce. In addition, demographic variables were considered in an attempt to determine why the rate of participation in Internet commerce is not higher. Additional research is needed to determine why consumers are hesitant to become involved in financial transactions and whether this attitude is changing or static.
TL;DR: This paper studies the security concerns on wireless commercial Internet and presents the features and solutions of WAP to the security of electronic transactions and intends to draw corporate executives' attention to the strong impact of Wap on m-commerce security and the associated benefits to their companies.
Abstract: Mobile commerce (m-commerce) is providing commercial services that are accessible using mobile devices, typically a mobile phone The main advantage of such services is their high availability, independent of physical location and time Yet the move to create a wireless version of the Internet means a new set of problems As with the existing fixed Internet, the biggest problem is security Despite the fact that operators are announcing or rolling out Wireless Applications Protocol (WAP)-based information and transaction services, the platform has gaping security holes Because security is the most important feature to the success of m-commerce, this paper studies the security concerns on wireless commercial Internet and presents the features and solutions of WAP to the security of electronic transactions Most importantly, this paper intends to draw corporate executives' attention to the strong impact of WAP on m-commerce security and the associated benefits to their companies
TL;DR: In this paper, the authors explore why and how ecommerce firms differentiate their products and services and why consumers who shop online are able to do quick and easy comparison shopping, including shopping in an active market for used goods.
Abstract: This paper explores why and how ecommerce firms differentiate their products and services. Consumers who shop online are able to do quick and easy comparison shopping, including shopping in an active market for used goods. Since online product search and price comparisons are faster, easier, and involve fewer shopping costs, firms who sell online must differentiate their products and services to a greater extent than those who do not sell online. These product and service differentiations may be certified and rated by host shopping sites and by outside ratings companies.
TL;DR: In this paper, the authors examined consumers' preferences for shopping on-line and found that consumers perceive relative advantages and disadvantages of shopping online vs. shopping in traditional stores, and that consumers have substantive reservations about shopping online which may adversely affect the acceptance rate of this new channel.
Abstract: The emergence of e-commerce is having a substantial impact on consumer purchasing behavior. Yet, the rate of consumers' acceptance of e-commerce has been slower than many predicted. Using the view of consumption as an institution, this study examines consumers' preferences for shopping on-line. Analysis of data collected from focus groups and surveys suggests consumers perceive relative advantages and disadvantages of shopping on-line vs. shopping in traditional stores. In addition, the results suggest consumers have substantive reservations about shopping on-line which may be adversely affecting the acceptance rate of this new channel. Study limitations and suggestions for future research are also presented.
TL;DR: In this paper, the authors present the reasons why credit card payments have not become the mainstream payment method in Japan, the current situation of other payment methods, and the future mobile trend.
Abstract: To Business-to-Consumer (B2C) companies, finding convenient and secure payment methods is crucial. While the most popular payment method in the United States is the credit card, the common methods in Japan are cash on delivery, transfer of payment into bank accounts, and postal money order. The paper presents such issues as why credit card payments have not become the mainstream payment method in Japan, the current situation of other payment methods, and the future mobile trend.
TL;DR: In this paper, the authors examine how business schools are responding to the curriculum challenge of e-commerce, and present a summary of their results and predict future trends, including changes in the disciplines of management information systems, marketing, operations management and accounting.
Abstract: The latest innovation to draw the attention of business schools and their stakeholders is electronic commerce (e-commerce). The purpose of this paper is to examine how business schools are responding to the curriculum challenge of e-commerce. The results indicate that business schools are initiating three types of responses: The first concerns programmatic changes. The second concerns changes in the disciplines of management information systems, marketing, operations management, and accounting. The third response is the establishment of centers/institutes of e-commerce. Before we report on these responses, we present an overview of e-commerce. After our responses, we present a summary of our results and predict future trends.
TL;DR: This study demonstrates the steps and software needed to conduct web-based surveys based on a recent survey conducted by the authors and discusses the use of mail-merge type software to send a customized e-mail to potential respondents.
Abstract: Those companies or marketing personnel that need to survey or communicate with customers can save significantly on transaction costs (time, labor, etc.) by using an enhanced web survey procedure while maintaining the rigor of quality research. This study demonstrates the steps and software needed to conduct web-based surveys based on a recent survey conducted by the authors. The use of mail-merge type software to send a customized e-mail to potential respondents and the use of software to encode incoming responses into a database file without keyboard entry of responses is discussed. Various software, including HTML editing software, e-mail based merge software, CGI Scripts, and software to compile the survey results, are also described.
TL;DR: The burgeoning need for eBusiness professionals is described and an overview of eBusiness programs offered by colleges and universities is provided and the way three different institutions of higher learning in a midwestern community are answering the call for e business programs is compared.
Abstract: With eBusiness becoming the norm for many business-to-business (B2B) and business-to-consumer (B2C) transactions, companies are eager to hire trained eBusiness specialists and/or to locate in areas which can provide a pool of skilled eBusiness professionals. Schools of Business all over the country are beefing up their eBusiness offerings to fulfill student and industry demands. This paper describes the burgeoning need for eBusiness professionals and provides an overview of eBusiness programs offered by colleges and universities. The paper also compares the way three different institutions of higher learning in a midwestern community are answering the call for eBusiness programs and describes in more detail the program that is currently the most complete.
TL;DR: In this paper, an exploratory study examines how consumers assess the risks associated with using their credit card online and finds that consumers assess risk in a multi-dimensional manner, and that consumers may be concerned with the possibility of losing many forms of resources such as financial and time.
Abstract: Retailers offer consumers assurances and attempt to allay their fears over using their credit card for online transactions. Consumers, however, may not be reacting to these assurances. This exploratory study examines how consumers assess the risks associated with using their credit card online. Results of this study support the notion that consumers assess risk in a multi-dimensional manner. Consumers may be concerned with the possibility of losing many forms of resources (such as financial and time).
TL;DR: This paper proposes a framework for improving the performance of mobile commerce through an efficient and intelligent hybrid compression technique that is able to automatically separate images from text data and recognize different image file formats in a data stream being transmitted.
Abstract: Abstract Mobile commerce is emerging as the new Internet business model, where wireless devices are used to extend electronic business services and reach. In mobile commerce, most net traffic is multimedia-based, which means there is a real need for an efficient hybrid multimedia compression technique that improves the communication channel performance. Most document files consist of a combination of text, graphic, and picture segments and consequently require different compression algorithms for their efficient coding. This combination of data usually comes in different file formats. Therefore, a technique is needed to recognize each of these formats before the optimal compression algorithms can be applied. This paper proposes a framework for improving the performance of mobile commerce through an efficient and intelligent hybrid compression technique that is able to automatically separate images from text data and recognize different image file formats in a data stream being transmitted. The resulting system will significantly improve the communication capacity in wireless communication, which is one of the important success factors in mobile commerce application.
TL;DR: A National Governors Association (NGA) committee is currently in place to study the issues and provide suggestions to State legislatures in 2001 as discussed by the authors, however, the committee has not yet been activated.
Abstract: Internet sales for 2000 are projected to be $850 billion. This explosion in growth of sales on the Internet has not been all good news to the U.S. business community. Both business and government have taken notice of taxation issues related to these electronically generated revenues. Sales taxes have been the primary focus of this attention. Many issues have been raised but the primary one is whether or not sales taxes should be collected from “cyberspace” customers. Many difficult questions have been raised and remain to be solved. One federally appointed commission has been formed, submitted recommendations to Congress and has dissolved. A National Governors' Association committee is currently in place to study the issues and provide suggestions to State legislatures in 2001.
TL;DR: The sources of value creation of m-business applications are highlighted by extending a theoretical framework proposed by Amit and Zott (2001), and potential areas in which mobile technologies appear exceptionally suited to produce cost savings or opportunities for differentiation of product or services are suggested.
Abstract: This paper attempts to alleviate some of the current confusion about the capabilities of mobile technologies in the context of the enterprise and its supply chain. Unique features that differentiate m-business from e-business are explored. We highlight the sources of value creation of m-business applications by extending a theoretical framework proposed by Amit and Zott (2001), and we suggest potential areas in which mobile technologies appear exceptionally suited to produce cost savings or opportunities for differentiation of product or services. Two dimensions of value creation stand out: efficiency and novelty.
TL;DR: This paper investigates a semantic-based transaction management mechanism for mobile emergency rescue support system, develops a prototype system by using the mechanism, and evaluates the performance of the system.
Abstract: Mobile computing technology is now rapidly developing in the area of health care service requiring the use of mobile access to information at remote locations. Mobile information transmission systems distribute data to and from remote basis with information sent back and forth using client/server architecture through any wireless communication media. As such, decision-making for any application domain could then be based on complete knowledge as events occur. This immediate decision-making at a critical time is of particular importance in the case of accidents and/or disaster. However, many application obstacles within wireless computing are yet to be resolved. One major issue is the speed of data retrieval, which directly affects the performance of mobile database applications and can affect the emergency rescue process. In this paper, we investigate a semantic-based transaction management mechanism for mobile emergency rescue support system. We then develop a prototype system by using the mecha...
TL;DR: The strategic importance of data warehousing is presented through an examination of the applicable technology, growth of the market, and the factors encouraging that growth.
Abstract: The technologies of the Internet and data warehousing are converging. This paper explores the synergies of these two revolutionary technologies. The strategic importance of data warehousing is presented through an examination of the applicable technology, growth of the market, and the factors encouraging that growth. The convergence of data warehousing technology and the Internet is discussed and strategic implications for modern businesses are addressed.
TL;DR: NTT DoCoMo's I-mode system has expanded the spectrum for mobile phone users to do more than just phone calls and may have a profound impact on world's m-commerce in the near future.
Abstract: NTT DoCoMo's I-mode system is one of the most successful stories in mobile communication industry. The system has expanded the spectrum for mobile phone users to do more than just phone calls. Although I-mode is primarily used in Japan, its business model and the strategy of doing business may have a profound impact on world's m-commerce in the near future.
TL;DR: The role and potential impact of the smart card is propounded and insights on implementing new technologies are provided and managerial implications for Internet commerce are addressed.
Abstract: Smart cards are the latest wave in the world of electronic commerce. The latest development in smart cards technology is its Internet related applications, which are mostly related to the support of online payment systems and its infrastructure. This paper propels the role and potential impact of the smart card and provides insights on implementing new technologies. It is intended to develop plans and discuss solutions and navigate through the myriad of processing investment decisions impacting the anticipated widespread acceptance of the smart card in the Internet commerce era. Managerial implications for Internet commerce are addressed as well.
TL;DR: The use of the Internet has become a powerful force in people's lives bringing information from around the world and bringing mankind closer together as mentioned in this paper. But it is difficult to find a suitable way to use it for all of us.
Abstract: Throughout the world, use of the Internet is growing exponentially and bringing mankind closer together. The Internet has become a powerful force in people's lives bringing information from around ...
TL;DR: In this paper, the authors explored the possibilities and limitation of mobile education (M-education) and gave a potential way of utilizing the technology and potential partnership in the Inland Empire of Southern California.
Abstract: Mobile computing has the potential to be of great benefit to aspiring entrepreneurs and small business owners. Small businesses and entrepreneurs have been the subject of much literature, national policy and regional policy. A recurring concern has been the inability to transfer the benefits arising from new technologies to this important segment of the business community. The simplest and most obvious manner of rectifying these situations would be to have the small business sector participants come to the local colleges, universities, or small business development centers. However, due to a plethora of external and internal barriers, most attempts to reach this segment have proven quite futile. This gives rise to Mobile education (M-education). This article explores the possibilities and limitation of M-education. It gives a potential way of utilizing the technology and potential partnership in the Inland Empire of Southern California. The partnership is known as TECH-BOOST.
TL;DR: Channel remediation is an alternative hypothesis in which hybrid channels shift some retail functions on-line while maintaining many functions of traditional retailers as discussed by the authors, where the hybrid channels are used to improve traditional intermediary efficiency as much as direct manufacturer-to-consumer efficiency.
Abstract: E-tailing threatens store retailers with more efficient forms of on-line sales This threat is exaggerated if technology improves traditional intermediary efficiency as much as direct manufacturer-to-consumer efficiency Channel remediation is an alternative hypothesis in which hybrid channels shift some retail functions on-line while maintaining many functions of traditional retailers