Journal ArticleDOI
A conceptual and analytical framework for business process reengineering
Stephen L. Chan,Chung For Choi +1 more
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This paper categorize the reasons for BPR failure as the lack of understanding of and the inability to perform BPR, and it argues that SSM can be applied in performing BPR in the following ways: 1.About:
This article is published in International Journal of Production Economics.The article was published on 1997-06-16. It has received 65 citations till now. The article focuses on the topics: Business process reengineering.read more
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A conceptual framework for understanding business processes and business process modelling
Nuno Melão,Michael Pidd +1 more
TL;DR: This paper proposes a conceptual framework to organize different views of business processes under four headings and argues that the multifaceted nature ofbusiness processes calls for pluralistic and multidisciplinary modelling approaches.
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Feasibility of performance measurement system for supply chain: A process-based approach and measures
Felix T.S. Chan,H.J. Qi +1 more
TL;DR: In this article, a process-based approach to mapping and analyzing the practically complex supply chain network is proposed, in which a method called performance of activity is used to identify the performance measures and metrics.
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Modelling and analysis of business process reengineering
Angappa Gunasekaran,Bulent Kobu +1 more
TL;DR: In this paper, an attempt has been made to study the modelling, analysis and tools/techniques used for modelling of BPR with the help of a survey on the recently employed methods and tools used for BPR.
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Successful predictors of business process reengineering (BPR) in financial services
TL;DR: In this paper, the authors report on a cross-sectional study based on a survey questionnaire sent to strategic business units within the Australian Financial Services Sector that have implemented business process reengineering (BPR) and conclude that the key challenges for successful BPR implementation are changing attitudes and culture, ensuring extensive communications and dealing with resistance to change from middle management.
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Information technology in business processes
TL;DR: A full and thorough understanding of the roles of IT will also enable systematic identification and assessment of the risks and costs relationships involved with implementing IT in business processes in an organization.
References
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Book
Systems Thinking, Systems Practice
TL;DR: The Soft Systems Methodology (SSM) as discussed by the authors is an alternative approach which enables managers of all kinds and at any level to deal with the subtleties and confusions of the situations they face.
Book
Reengineering the corporation: a manifesto for business revolution
Michael Hammer,James Champy +1 more
TL;DR: In this paper, the authors set aside much of the received wisdom of the last 200 years of industrial management and in its place presented a new set of organizing principles by which managers can rebuild their businesses.
Book
Process Innovation: Reengineering Work Through Information Technology
TL;DR: In this article, Davenport provides numerous examples of firms that have succeeded or failed in combining business change and technology initiatives and highlights the roles of new organizational structures and human resource programs in developing process innovation.
Book
Soft Systems Methodology in Action
Peter Checkland,Jim Scholes +1 more
TL;DR: The Emergence of Soft Systems Thinking as discussed by the authors is a seminal work in the field of soft systems thinking, and it can be found in the Soft Systems Methodology--the Parts.