Journal ArticleDOI
Adapting to Remote Library Services during COVID-19.
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In response to the COVID-19 pandemic and the subsequent Stay At Home order, the Southern Illinois University Medical Library utilized new technologies and implemented new virtual service models in order to improve internal communication, and to continue providing services and resources to patrons remotely.Abstract:
In response to the COVID-19 pandemic and the subsequent Stay At Home order, the Southern Illinois University Medical Library utilized new technologies and implemented new virtual service models in order to improve internal communication, and to continue providing services and resources to patrons remotely. The changes happened quickly, and the librarians faced several challenges during this time, but things went smoothly overall and there were some considerable silver linings. Several of the newly adopted technologies, service models, and virtual resource offerings proved to be extremely effective and their use will continue beyond the duration of the pandemic.read more
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Journal ArticleDOI
Risk and ARL Academic Library Policies in Response to COVID-19
TL;DR: This article examined changes in services offered by academic libraries belonging to the Association of Research Libraries (ARL) in response to the COVID-19 pandemic during the 2020-2021 academic year.
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Virtual reference amid COVID-19 campus closure: a case study and assessment
TL;DR: This case study was conducted to assess and make changes to the consortial virtual reference service for the remainder of the period of fully virtual reference (campus closure), to consider implications for service design and delivery upon the eventual return to the physical campus.
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Is the library open? How the pandemic has changed the provision of virtual reference services
TL;DR: In this paper, the authors investigated the impact of the pandemic on the questions received via chat reference at a Canadian university library using a qualitative analysis using coding of chat transcripts and a quantitative analysis of the length of chat interactions.
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Crisis Librarianship: An Examination of Online Librarianship Roles in the Wake of the COVID-19 Pandemic
TL;DR: In this paper , the authors surveyed the members of a professional library organization for their perceptions of their online librarianship role after the COVID-19 pandemic lockdowns, finding that individual job duties largely remained the same; however participants reported increased demands stemming from workplace issues.
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The impact of COVID-19 on reference services: a national survey of academic health sciences librarians
TL;DR: The scope of reference services provided during the COVID-19 pandemic included email-based reference services (97%), virtual reference (89%), telephone (80%), text-based (33%), and in-person (31%) as discussed by the authors .