Applying a Balanced Scorecard Approach in Egyptian Travel Agencies: Opportunities and Obstacles
Reads0
Chats0
TLDR
In this paper, the authors conducted a study to determine the availability of the basic ingredients for BSC application and its opportunities and obstacles in Egyptian travel agencies and found that the obstacles do not significantly affect the application of BSC.Abstract:
It is widely acknowledged that Egyptian travel agencies face more competition and need to apply the Balanced Scorecard (BSC) as effective performance measurement systems in order to be competitive and to remain in existence. The purpose of this study is to determine the availability of the basic ingredients for BSC application and its opportunities and obstacles. 300 questionnaire forms targeted managers of head offices and their branches. The Statistical Package for Social Sciences (SPSS) version 26 was used to analyze collected data. The result of the study showed that Egyptian travel agencies could apply the BSC. The obstacles do not significantly affect the application of BSC. There are significant differences between the head offices and branches regarding the availability of the BSC basic ingredients and its perspectives application. The study recommends that travel agencies need to support intensives and training programs to their staff to awareness them by the BSC implementation and its use to monitor the performance.read more
Citations
More filters
Dissertation
Challenges of Balanced Scorecard Measurement, Cascading and Evaluation in the Case of Insa
Journal ArticleDOI
Assessment of Learning and Growth Perspective as One of Balanced Scorecard Dimensions and Its Impact on Employees' Performance in Five-star Hotels
TL;DR: In this paper , a wide-ranging background and literature review that focuses on the implementation of learning and growth perspective on the performance of employees in hotels is discussed, with the distribution of 276 valid questionnaires on employees working at room division on 30% of Egyptian hotels in Cairo.
References
More filters
Journal Article
Measuring the Strategic Readiness of Intangible Assets
Robert S. Kaplan,David P. Norton +1 more
TL;DR: The creators of the Balanced Scorecard draw on its tools and framework--in particular, a tool called the strategy map--to present a step-by-step way to determine "strategic readiness," which refers to the alignment of an organization's human, information, and organization capital with its strategy.
Journal ArticleDOI
The Balanced Scorecard: Judgmental Effects of Common and Unique Performance Measures
TL;DR: The balanced scorecard as discussed by the authors is a new tool that complements traditional measures of business unit performance, including financial performance, customer relations, internal business processes, and learning and growth.
Book
Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results
TL;DR: This book discusses the development of the Balanced Scorecard as an Enduring Management Tool, its use in the Public and Not--for--Profit Sectors, and its place in the public and not-for-profit sectors.
Journal ArticleDOI
Conceptual Foundations of the Balanced Scorecard
TL;DR: The Balanced Scorecard as mentioned in this paper is a management tool for describing, communicating and implementing strategy that is based on a multi-company research project to study performance measurement in companies whose intangible assets played a central role in value creation.
Journal ArticleDOI
The Balanced Scorecard: a Necessary Good or an Unnecessary Evil
TL;DR: The Balanced Scorecard has emerged in recent years as what can perhaps best be described as a strategic control tool as mentioned in this paper, which is a tool which adds value by providing both relevant and balanced information in a concise way for managers, creating an environment which is conducive to learning organisations and eliminating the need for managers to ''choose'' which type of control system to use at any given time.
Related Papers (5)
The Balanced Scorecard as a Performance Management Tool in the Healthcare Sector - The Case of the Medical Commission Department at the Ministry of Public Health, Qatar.
Practices and challenges of implementing balanced scorecard in state owned banks of Ethiopia
Amsalu Mamo,Mesfin Lemma +1 more