Journal ArticleDOI
KnowledgeScope: managing knowledge in context
M. Millie Kwan,P. Balasubramanian +1 more
- Vol. 35, Iss: 4, pp 467-486
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TLDR
A design of a knowledge management system called KnowledgeScope is proposed that addresses problems through an integrated workflow support capability that captures and retrieves knowledge as an organizational process proceeds and a process meta-model that organizes that knowledge and context in a knowledge repository.Abstract:
Knowledge repositories have been implemented in many organizations, but they often suffer from non-use. This research considers two key design factors that cause non-use: the extra burden on users to document knowledge in the repository, and the lack of a standard knowledge structure that facilitates knowledge sharing among users with different perspectives. We propose a design of a knowledge management system called KnowledgeScope that addresses these problems through (1) an integrated workflow support capability that captures and retrieves knowledge as an organizational process proceeds, i.e., within the context in which it is created and used, and (2) a process meta-model that organizes that knowledge and context in a knowledge repository. In this paper, we describe this design and report the results from implementing it in a real-life organization.read more
Citations
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Customer Knowledge Management and E-commerce: The role of customer perceived risk
TL;DR: This study shows that the customers' perceived risk associated with different CKM tools plays an important role in explaining certain customer online behaviour.
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The Role of Knowledge Repositories in Technical Support Environments: Speed Versus Learning in User Performance
Peter Gray,Alexandra Durcikova +1 more
TL;DR: This research elaborates the role played by analysts' learning orientation, perceived work demands, and risk aversion in predicting their knowledge sourcing behavior, and includes several counterintuitive findings that suggest there is not very much learning going on via technical support knowledge repositories.
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An integration architecture for knowledge management systems and business process management systems
TL;DR: The architecture, which is comprehensive since it is derived from the extended requirements from the lifecycle perspective, will provide a basis for research and development of process-oriented knowledge management systems.
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Knowledge management system adoption: exploring the effects of empowering leadership, task-technology fit and compatibility
Ren‐Zong Kuo,Gwo‐Guang Lee +1 more
TL;DR: Results indicate that the perceptions of usefulness, ease-of-use and compatibility significantly affect behavioural intention, and critical external variables, empowering leadership, task-technology fit (TTF) and compatibility are proposed as significant contributors to KMS.
Journal ArticleDOI
Towards defining dimensions of knowledge systems quality
Lila Rao,Kweku-Muata Osei-Bryson +1 more
TL;DR: The purpose of this paper is to define some dimensions that can be used to measure the quality of the knowledge management system and to compare KMS quality across systems.
References
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