Open AccessDissertation
La valeur des réclamations et la réaction économique. Sociologie et histoire d'un phénomène gestionnaire
TLDR
In this paper, the authors propose a description historique et sociologique des pratiques de traitement des reclamations, and souhaite contribuer a la problematique de l'influence du destinataire final d'une marchandise sur les entreprises qui la produisent et la vendent.Abstract:
Pourquoi et comment les grandes entreprises traitent-elles les reclamations de leur clientele ? Quels effets ce traitement a-t-il sur les regulations internes des firmes ? Que peut esperer le reclamant ? Cette these se propose de traiter ce faisceau de questions par une enquete ethnographique menee dans deux grandes entreprises francaises. S’appuyant sur l’outillage analytique developpe par Albert O. Hirschman, elle propose une description historique et sociologique des pratiques de traitement des reclamations. Ainsi, elle souhaite contribuer a la problematique de l’influence du destinataire final d’une marchandise sur les entreprises qui la produisent et la vendent.read more
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Book ChapterDOI
The iron cage revisited institutional isomorphism and collective rationality in organizational fields
Paul DiMaggio,Walter W. Powell +1 more
TL;DR: In this paper, the authors argue that rational actors make their organizations increasingly similar as they try to change them, and describe three isomorphic processes-coercive, mimetic, and normative.
Book
The Modern Corporation and Private Property
TL;DR: Weidenbaum and Jensen as mentioned in this paper reviewed the impact of developments not fully anticipated by Berle and Means, such as the rise of the service sector, and the significant role played by institutional investors in the owner/manager equation.
Book ChapterDOI
Inequity In Social Exchange
TL;DR: The concept of relative deprivation and relative gratification as discussed by the authors are two major concepts relating to the perception of justice and injustice in social exchanges, and both of them can be used to describe the conditions that lead men to feel that their relations with others are just.
Journal ArticleDOI