Look Who's Talking! Impact of Communication Relationship Satisfaction on Justice Perceptions

TLDR: In this paper, the authors looked at communication relationship satisfaction and its impact on perceptions of distributive, procedural, and interactional justice, and found that employees assess their satisfaction with communications inside organizations on four different facets: (a) with supervisors (b) with peers (c) with top management and (d) with the organization as such.

Abstract: Communication in an organization forms an important part of most organizational processes. Effective communication leads to not only successful implementation of other processes such as change and divestitures, but also to positive organizational perceptions among employees. It encourages the perceptions of distributive and procedural justice leading to greater job satisfaction and performance among employees.This study looked at communication relationship satisfaction (CRS) and its impact on perceptions of distributive, procedural, and interactional justice. Communication relationship satisfaction (CRS) is an umbrella concept to convey the extent to which available information meets the task-related and general information needs of employees. Employees assess their satisfaction with communications inside organizations on four different facets: (a) with supervisors (b) with peers (c) with top management and (d) with the organization as such (Putti, Aryee and Phua, 1990).Perceived justice is a multi-dimens...