Journal ArticleDOI
Moving from performance measurement to performance management
Dilanthi Amaratunga,David Baldry +1 more
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TLDR
In this paper, the authors explore baselines for moving from performance measurement to performance management and provide a discussion of how the FM performance assessment can be used to manage the FM function effectively.Abstract:
In order for a facilities management (FM) organisation to make effective use of the results of performance measurement it must be able to make the transition from measurement to management. It must also be able to anticipate needed changes in the strategic direction of the organisation and have a methodology in place for effecting strategic change. Successful accomplishment of these two tasks represents the foundation of good performance management. This paper explores baselines for moving from performance measurement to performance management and provides a discussion of how the FM performance assessment can be used to manage the FM function effectively.read more
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Journal ArticleDOI
A review of performance measurement: towards performance management
Paul Folan,Jim Browne +1 more
TL;DR: The encroachment of the performance measurement literature into the processes related to performance management is examined, and areas for future research are suggested.
Journal ArticleDOI
A review of dashboards in performance management: Implications for design and research
Ogan Yigitbasioglu,Oana Velcu +1 more
TL;DR: A comprehensive multidisciplinary literature review with an aim to identify the critical issues organizations might need to consider when implementing dashboards and recommend that dashboards come with some level of flexibility, i.e. allowing users to switch between alternative presentation formats.
A review of dashboards in performance management : implications for design and research
Ogan Yigitbasioglu,Oana Velcu +1 more
TL;DR: In this paper, the authors conduct a comprehensive multidisciplinary literature review with an aim to identify the critical issues organizations might need to consider when implementing dashboards, i.e., what types of dashboards work best for different users or tasks.
Journal ArticleDOI
The development of SME managerial practice for effective performance management
TL;DR: In this article, the authors investigate the gap between theory and practice in performance management in small and medium-sized enterprises (SMEs) and analyse it in the light of specific SME characteristics and needs, to identify how SMEs can develop their managerial practice for effective performance management.
Journal ArticleDOI
Collaborative performance management: present gaps and future research
Marco Busi,Umit Bititci +1 more
TL;DR: An interdisciplinary study examines performance management from different disciplinary perspectives with the purpose of giving insights into the area, which is currently not sufficiently explained.
References
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Book
Performance Drivers: A Practical Guide to Using the Balanced Scorecard
TL;DR: In this article, the authors draw on their extensive experience with scorecard projects to provide a step-by-step method for introducing the balanced scorecard into an organization, with case studies from ABB, Coca Cola, Electrolux, British Telecom, Nat West, Skandia and Volvo.
Journal ArticleDOI
Dynamics of performance measurement systems
TL;DR: This work develops a model for integrated and dynamic performance measurement systems and provides a critical review of existing frameworks, models and techniques against the model to identify that current knowledge and techniques are sufficiently mature to create dynamicperformance measurement systems.
Journal ArticleDOI
Post‐occupancy evaluation: how to make buildings work better
TL;DR: In this paper, post-occupancy evaluation (POE) is used to identify problem areas in existing buildings, test new building prototypes and to develop design guidance and criteria for future facilities.
Book
Facilities Management: Theory and Practice
TL;DR: In this article, the authors present an organization and management skills for facilities management skills, including total quality management, value management, risk management, information management, and support services, and project management.
Book
Measuring Performance for Business Results
TL;DR: In this paper, the meaning of performance measurement systems in a quality context measuring total quality performance in all functions the strategic management of quality: negative vs positive quality measurement for total customer satisfaction: the role of quality function deployment (QFD) measuring for competitiveness, role of self-assessment tools performance improvement through performance appraisal quality policy deployment, the key driver for performance measurement implementing effective performance measurement system linking performance measurement to bottom line results.