Journal ArticleDOI
Nurturing interpersonal trust in knowledge-sharing networks
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This work conducted interviews in 20 organizations to identify ways in which interpersonal trust in a knowledge-sharing context develops and summarize behaviors and practices for managers interested in promoting trust (and thereby knowledge creation and sharing) within their own organizations.Abstract:
Executive Overview In many organizations, informal networks are the primary means by which employees find information, solve complex problems, and learn how to do their work. Two forms of interpersonal trust—trust in a person's competence and in a person's benevolence—enable effective knowledge creation and sharing in these networks. Yet, though conceptually appealing, trust is an elusive concept that is often difficult for managers to influence. We conducted interviews in 20 organizations to identify ways in which interpersonal trust in a knowledge-sharing context develops. Based on this work, we summarize behaviors (e.g., discretion, consistency, collaboration) and practices (e.g., building shared vision, ensuring transparency in decision-making, holding people accountable for trust) for managers interested in promoting trust (and thereby knowledge creation and sharing) within their own organizations.read more
Citations
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Rethinking Knowledge Sharing Barriers: A Content Analysis of 103 Studies
Simon Cleveland,Timothy J. Ellis +1 more
TL;DR: A clear division is demonstrated between the barriers limiting each specific behavior: knowledge seeking behaviors depend largely on the time availability of knowledge seekers, while poor communication skills and lack of trust appear to be the major inhibitors to knowledge contribution.
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The Distinctiveness of Family Firm Intangibles: A Review and Suggestions for Future Research
TL;DR: In this article, the authors review the theoretical and empirical literature on the resource-based view in the context of family businesses using a framework of intangible resources and propose a future research agenda that is focused on the creation of competitive advantage through the combination and recombination of these resources.
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The National Public Health Leadership Institute: evaluation of a team-based approach to developing collaborative public health leaders.
Karl Umble,David Steffen,Janet Porter,Delesha L. Miller,Kelley Hummer-McLaughlin,Amy Lowman,Susan Zelt +6 more
TL;DR: Evaluation results show that completing the National Public Health Leadership Institute training increases collaborative leadership and builds knowledge-sharing and problem-solving networks.
Journal Article
Does trust in top management mediate top management communication, employee involvement and organizational commitment relationships?
TL;DR: In this article, the authors explored the role of top management communication and employee involvement in the development of trust directed towards top management and found that the degree of clarity and completeness in the messages sent by top management to employees helped in building employee trust in top management, which, in turn, affects employee commitment towards the organization.
Journal ArticleDOI
It's not you, it's them: Social influences on trust propensity and trust dynamics
TL;DR: In this paper, the authors argue that trust propensity has state-like characteristics which are activated by the daily treatment an employee receives from coworkers and discuss the theoretical and practical implications of these within-person dynamics for fostering trust within organizations.
References
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