Journal ArticleDOI
Patient satisfaction with nurse practitioner care in emergency departments in Canada
TLDR
These findings indicate that attentiveness, comprehensive care, and role clarity are reflected by the NP in emergency healthcare settings as indicated by the patient's responses to the survey, supporting that meeting expectations is a critical component of patient satisfaction.Abstract:
Purpose: To measure patient satisfaction with care delivered by nurse practitioners (NPs) in emergency departments (EDs) in Canada using a psychometrically valid survey.
Data sources: All patients who received care from an NP in six participating EDs in Ontario province over a 1-week period were asked to complete a self-administered patient satisfaction survey designed specifically to assess satisfaction with NP care in EDs.
Conclusions: One hundred and thirteen patients completed the survey. Principal components analysis of the survey revealed three factors or subscales: Attentiveness, Comprehensive care, and Role clarity. Scores on the three subscales indicated that patients were satisfied with Attentiveness (M = 3.72, SD = 0.38) and Comprehensive care (M = 3.52, SD = 0.49) and had a moderate understanding of Role clarity (M = 2.99, SD = 0.66). Participants with higher income levels reported higher levels of satisfaction with the attentiveness they received, whereas patients with previous experience with an NP reported higher levels of satisfaction with the comprehensive care they received. There was no appreciable increase in patient satisfaction with the NP based on age, gender, education, or health status.
Implications for practice: These findings indicate that attentiveness, comprehensive care, and role clarity are reflected by the NP in emergency healthcare settings as indicated by the patient‘s responses to the survey. This study supports that meeting expectations is a critical component of patient satisfaction.read more
Citations
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Report SeriesDOI
Nurses in Advanced Roles: A Description and Evaluation of Experiences in 12 Developed Countries
TL;DR: Evaluations show that using advanced practice nurses can improve access to services and reduce waiting times, and most evaluations find a high patient satisfaction rate, mainly because nurses tend to spend more time with patients, and provide information and counselling.
Journal ArticleDOI
Patient satisfaction: Concept analysis in the healthcare context
Janet Ng,Bronya H.K. Luk +1 more
TL;DR: As healthcare is becoming an increasingly competitive marketplace, studying patient experience could certainly help practitioners to better encompass patient perspectives in service delivery and improve patient satisfaction.
Journal ArticleDOI
A survey of patient satisfaction in a metropolitan Emergency Department: comparing nurse practitioners and emergency physicians.
TL;DR: The Emergency Nurse Practitioner model demonstrates consistent levels of patient satisfaction with patients reporting more favourable satisfaction with the Emergency nurse Practitioners compared with emergency department doctors.
Journal ArticleDOI
The impact on patient flow after the integration of nurse practitioners and physician assistants in 6 Ontario emergency departments.
TL;DR: The addition of PAs or NPs to the ED team can improve patient flow in medium-sized community hospital EDs, and use of alternative health care providers should be considered.
Journal ArticleDOI
Outcomes associated with nurse practitioners in collaborative practice with general practitioners in rural settings in Canada: a mixed methods study
Alison Roots,Marjorie MacDonald +1 more
TL;DR: The results showed that NPs affected how care was delivered, particularly through the additional time afforded each patient visit, development of a team approach with interprofessional collaboration, and a change in style of practise from solo to group practise, which resulted in improved physician job satisfaction.
References
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Journal ArticleDOI
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TL;DR: Five attributes of health care delivery that define patients' perceptions of quality and satisfaction are identified and managerial implications for diagnosing quality concerns of patients are discussed.
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TL;DR: In this paper, the focus group focus group questions checklist for a good focus group question sequence is presented. But the checklist is based on a survey question sequence and does not consider the context of the question.