Proceedings ArticleDOI
Service Level Agreement Design and Service Provisioning for Outsourced Services
Filipe T. Marques,J. Sauve,Antao Moura +2 more
- pp 106-113
TLDR
A main conclusion is that the SLA established using the business-driven perspective is superior to the one using a conventional approach since both service provider and client can simultaneously obtain higher profit.Abstract:
A business-driven approach to designing service level agreements in an e-commerce environment is proposed. In contrast to conventional SLA design approaches, the one proposed better captures the linkage between service provider and service client by considering the negative business impact (business loss) originated from IT infrastructure failures and performance degradation and factors such knowledge into the SLA itself. A complete example scenario shows the value of the proposed approach. A main conclusion is that the SLA established using the business-driven perspective is superior to the one using a conventional approach since both service provider and client can simultaneously obtain higher profit.read more
Citations
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FIT for SOA? Introducing the F.I.T.-Metric to Optimize the Availability of Service Oriented Architectures
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References
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TL;DR: The purpose of this document is to summarize the main points of the book written by Leonard Kleinrock, titled, ‘Queueing Systems’, which is about queueing systems.
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Probability and Statistics with Reliability, Queuing, and Computer Science Applications.
Robert Geist,Kishor S. Trivedi +1 more
TL;DR: Probability and Statistics with Reliability, Queuing and Computer Science Applications, Second Edition, offers a comprehensive introduction to probabiliby, stochastic processes, and statistics for students of computer science, electrical and computer engineering, and applied mathematics.
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Probability and Statistics With Reliability, Queuing and Computer Science Applications
TL;DR: Probability and Statistics with Reliability, Queuing and Computer Science Applications, Second Edition as discussed by the authors is a comprehensive introduction to probabiliby, stochastic processes, and statistics for students of computer science, electrical and computer engineering, and applied mathematics.
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TL;DR: Practical systems modeling: learning exactly how to map real-life systems to accurate performance models, and use those models to make better decisions--both up front and throughout the entire system lifecycle.
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Scaling for E-Business: Technologies, Models, Performance, and Capacity Planning
TL;DR: Scaling for E-Business presents analysis techniques for quantifying and projecting every element of your e-business site's performance-and planning for the capacity you need, no matter what!