Journal ArticleDOI
The Development and Enforcement of Group Norms
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In this paper, it is argued that groups are likely to bring under normative control only those behaviors that ensure group survival, increase the predictability of group members' behavior, avoid embarrassing interpersonal situations, or give expression to the group's central values.Abstract:
This paper examines why group norms are enforced and how group norms develop. It is argued here that groups are likely to bring under normative control only those behaviors that ensure group survival, increase the predictability of group members' behavior, avoid embarrassing interpersonal situations, or give expression to the group's central values. Group norms develop through explicit statements by supervisors or co-workers, critical events in the group's history, primacy, or carry-over behaviors from past situations.read more
Citations
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The psychological conditions of meaningfulness, safety and availability and the engagement of the human spirit at work
TL;DR: A study in a U.S. midwestern insurance company explored the determinants and mediating effects of three psychological conditions (meaningfulness, safety and availability) on employees' engagement in their work as discussed by the authors.
Journal ArticleDOI
Emotional Labor in Service Roles: The Influence of Identity
TL;DR: The authors argue that emotional labor may facilitate task effectiveness and self-expression, but it also may prime customer expectations that cannot be met and may trigger emotive dissonance and selfalienation.
Journal ArticleDOI
Tit for Tat? The Spiraling Effect of Incivility in the Workplace
TL;DR: In this paper, the authors introduce the concept of workplace incivility and explain how it can potentially spiral into increasingly intense aggressive behaviors, and examine what happens at key points: the starting and tipping points.
Journal ArticleDOI
Development of a measure of workplace deviance.
TL;DR: A broad, theoretically derived measure(s) of deviant behavior in the workplace found to have internal reliabilities of .81 and .78, respectively and verified that a 2-factor structure had acceptable fit.
Journal ArticleDOI
Toward an integrative theory of training motivation: A meta-analytic path analysis of 20 years of research.
TL;DR: Meta-analytically summarizes the literature on training motivation, its antecedents, and its relationships with training outcomes such as declarative knowledge, skill acquisition, and transfer and shows that training motivation explained incremental variance in training outcomes beyond the effects of cognitive ability.
References
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Journal ArticleDOI
Handbook of industrial and organizational psychology
TL;DR: An up-to-date handbook on conceptual and methodological issues relevant to the study of industrial and organizational behavior is presented in this paper, which covers substantive issues at both the individual and organizational level in both theoretical and practical terms.
Journal ArticleDOI
The Social Psychology of Organizations.
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Review of personality and social psychology
Ladd Wheeler,Phillip R. Shaver +1 more
TL;DR: Shaver and Shaver as mentioned in this paper proposed a model and some cross-cultural data to understand the determinants of emotion in a multicomponent process and the central role of emotion.
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