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Journal ArticleDOI
Self-monitoring of expressive behavior.
TL;DR: In this article, a social psychological construct of self-monitoring (selfobservation and self-control guided by situational cues to social appropriateness) of expressive behavior and selfpresentation was proposed.
Journal ArticleDOI
At the Heart of It All: The Concept of Presence
TL;DR: A number of emerging technologies including virtual reality, simulation rides, video conferencing, home theater, and high definition television are designed to provide media users with an illusion that a mediated experience is not mediated, a perception defined here as presence.
Journal ArticleDOI
The evolution of social behavior
TL;DR: For several years the study of social behavior has been undergoing a revolution with far-reaching consequences for the social and biological sciences, partly due to growing acceptance of the evidence that the potency of natural selection is overwhelmingly concentrated at levels no higher than that of the individual.
Journal ArticleDOI
IEMOCAP: interactive emotional dyadic motion capture database
Carlos Busso,Murtaza Bulut,Chi-Chun Lee,Abe Kazemzadeh,Emily Mower,Samuel Kim,Jeannette N. Chang,Sungbok Lee,Shrikanth S. Narayanan +8 more
TL;DR: A new corpus named the “interactive emotional dyadic motion capture database” (IEMOCAP), collected by the Speech Analysis and Interpretation Laboratory at the University of Southern California (USC), which provides detailed information about their facial expressions and hand movements during scripted and spontaneous spoken communication scenarios.
Journal ArticleDOI
Customer Experience Creation: Determinants, Dynamics and Management Strategies
Peter C. Verhoef,Katherine N. Lemon,A. Parasuraman,Anne L. Roggeveen,Michael Tsiros,Leonard A. Schlesinger +5 more
TL;DR: In this article, the authors provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience from a holistic perspective, and propose a conceptual model, in which they discuss the determinants of customer experience.