Journal ArticleDOI
The measurement of end-user computing satisfaction
TLDR
An instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application is reported on.Abstract:
This article contrasts traditional versus end-user computing environments and report on the development of an instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application. Using a survey of 618 end users, the researchers conducted a factor analysis and modified the instrument. The results suggest a 12-item instrument that measures five components of end-user satisfaction - content, accuracy, format, ease of use, and timeliness. Evidence of the instrument's discriminant validity is presented. Reliability and validity is assessed by nature and type of application. Finally, standards for evaluating end-user applications are presented, and the instrument's usefulness for achieving more precision in research questions is explored.read more
Citations
More filters
Journal ArticleDOI
Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation
Gary C. Moore,Izak Benbasat +1 more
TL;DR: The development of an instrument designed to measure the various perceptions that an individual may have of adopting an information technology IT innovation, comprising eight scales which provides a useful tool for the study of the initial adoption and diffusion of innovations.
Journal ArticleDOI
Understanding information systems continuance: an expectation-confirmation model
TL;DR: The results suggest that users' continuance intention is determined by their satisfaction with IS use and perceived usefulness of continued IS use, and that post-acceptance perceived usefulness is influenced by users' confirmation level.
Journal ArticleDOI
A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents
TL;DR: A theoretical framework describing the trust-based decision-making process a consumer uses when making a purchase from a given site is developed and the proposed model is tested using a Structural Equation Modeling technique on Internet consumer purchasing behavior data collected via a Web survey.
Journal ArticleDOI
Validation guidelines for is positivist research
TL;DR: Heuristics for reinvigorating the quest for validation in IS research via content/construct validity, reliability, manipulation validity, and statistical conclusion validity are suggested and new guidelines for validation and new research directions are offered.
Journal ArticleDOI
A Theoretical Integration of User Satisfaction and Technology Acceptance
Barbara H. Wixom,Peter A. Todd +1 more
TL;DR: An integrated research model is developed that distinguishes beliefs and attitudes about the system from beliefs about using the system to build the theoretical logic that links the user satisfaction and technology acceptance literature.
References
More filters
Book
Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research
Martin Fishbein,Icek Ajzen +1 more
Journal ArticleDOI
Convergent and discriminant validation by the multitrait-multimethod matrix.
TL;DR: This transmutability of the validation matrix argues for the comparisons within the heteromethod block as the most generally relevant validation data, and illustrates the potential interchangeability of trait and method components.
Book
Foundations of Behavioral Research
Fred N. Kerlinger,Howard B. Lee +1 more
TL;DR: In this article, the authors focus on the relationship between the research problems and the design of the research, and emphasize the fundamentals of understanding how to solve a scientific research problem, focusing upon the relationships between the problems and their solutions.
Journal ArticleDOI
Development of a Tool for Measuring and Analyzing Computer User Satisfaction
James E. Bailey,Sammy W. Pearson +1 more
TL;DR: This paper reports on a technique for measuring and analyzing computer user satisfaction, starting with the literature and using the critical incident interview technique, and creating a questionnaire for measuring satisfaction using the semantic differential scaling technique.