Journal ArticleDOI
The strategic context for information systems use: An empirical study of the financial services industry
Keith Fletcher,George Wright +1 more
TLDR
In this paper, the authors report a study into the relationship between the strategic use of information technology in financial service organizations and the strategic context within which such use is made, and conclude that, within the UK financial services industry in general, the strategic vision does not seem to exist to enable the majority of those firms adopting IT innovations to support marketing to gain sustainable strategic advantage.About:
This article is published in International Journal of Information Management.The article was published on 1996-04-01. It has received 40 citations till now. The article focuses on the topics: Strategic financial management & Strategic planning.read more
Citations
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Journal ArticleDOI
Information systems in supply chain integration and management
TL;DR: The literature available on IT in SCM has been classified using suitable criteria and then critically reviewed to develop a framework for studying the applications of IT inSCM and some future research directions are indicated.
Journal ArticleDOI
Cross-functional issues in the implementation of relationship marketing through customer relationship management
Lynette Ryals,Simon Knox +1 more
TL;DR: In this paper, the authors explore the three main issues that can enable (or hinder) the development of customer relationship management in the service sector; the organisational issues of culture and communication, management metrics and cross-functional integration, especially between marketing and information technology.
Journal ArticleDOI
Customer relationship management in financial services: towards information-enabled relationship marketing
Lynette Ryals,Adrian Payne +1 more
TL;DR: In this article, a study of the adoption and use of CRM in the financial services sector is presented, in which the key elements of customer relationship management are examined in these organizations and executives' perceptions of the main IT components that enable responsive CRM are explored.
Journal ArticleDOI
Leading and coping with change
Sally Woodward,Chris Hendry +1 more
TL;DR: In this paper, the authors report on findings from two descriptive surveys examining leading and coping processes and find that change leaders are themselves part of the process and that the judgmental and cognitive processes which employees engage in, in their relationship with those leading change, is crucial.
Journal ArticleDOI
Information systems orientation and business use of the internet: an empirical study
Thompson S. H. Teo,Bee Lian Too +1 more
TL;DR: A research model based on the concept of a strategic grid was developed to examine the relationship between the role of information systems and organizational use of the Internet to achieve business competitiveness, and suggested that market responsiveness should receive special emphasis.
References
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Competitive advantage: creating and sustaining superior performance
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as discussed by the authors, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
Book
Competitive Advantage: Creating and Sustaining Superior Performance
TL;DR: Porter's concept of the value chain disaggregates a company into "activities", or the discrete functions or processes that represent the elemental building blocks of competitive advantage as mentioned in this paper, has become an essential part of international business thinking, taking strategy from broad vision to an internally consistent configuration of activities.
Book
How information gives you competitive advantage
TL;DR: Most general managers know that the revolution is under way, and few dispute its importance as mentioned in this paper, however, they don't know how to take advantage of this knowledge and their ability to become involved in the management of new technology.
Book ChapterDOI
How Competitive Forces Shape Strategy
TL;DR: The essence of strategy formulation is coping with competition as mentioned in this paper... Yet it is easy to view competition too narrowly and too pessimistically, while one sometimes hears executives complaining to the contrary, intense competition in an industry is neither coincidence nor bad luck.
Posted Content
Diffusion of Innovations
TL;DR: In this article, the authors discuss the history of diffusion, some major criticisms of diffusion research, and the meta-research procedures used in the book, which is the third edition of this well-known work.
Related Papers (5)
Cross-functional issues in the implementation of relationship marketing through customer relationship management
Lynette Ryals,Simon Knox +1 more