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However, the one community of practice that experienced changes in its communication channels due to a physical move was never able to regain its previous ability to continuously improve, indicating a strong relationship between communication channels and performance. Research limitations/implications – The research presented here focuse...
Consequently, there is a need for a better understanding of how and by how much multiple channels can improve communication.
Adding communication channels is not always beneficial for the organization because it can lead to mis-coordination.
The research indicates that the method of use of communication channels and the communication partner must be considered, in addition to the work environment of the individual to provide an atmosphere conducive to good performance.
Knowledge of the channel can be used to further improve the communication.
In this context, John Powells’s observations sound sensible: “Communication works for those who work at it.” You can be sure of your communication skills when you get the ability to act and react quickly at a subconscious level.
Moreover, the two communication channels strengthen each other.
A communication perspective at work becomes the lens through which you can see the patterns you engage in for what they are and what they can be.
Findings also indicate how IM is being utilized in conjunction with other communication channels.

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