What are the dynamic capabilities of competitive advantage in banking sector?
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Dynamic capabilities that contribute to competitive advantage in the banking sector include managerial skills, operational capabilities, IT skills, and electronic collaboration capabilities . Additionally, dynamic capabilities such as strategic intelligence and dynamic managerial capabilities have a mediating effect on the relationship between strategic capabilities and performance of commercial banks . Furthermore, the adoption of Lean Six Sigma (LSS) as a dynamic capability can create a competitive advantage in quality management . The study also highlights the importance of workforce heterogeneity and generational differences as strategic capabilities that can improve employee productivity and innovation in the banking industry . Finally, knowledge management capability, information technology capability, operational adjustment agility, and market capitalizing agility are identified as strategic capabilities that positively impact competitive advantage in the Kenyan banking sector .
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