Showing papers on "Service system published in 1978"
Journal Article•
TL;DR: In this paper, a rational approach to the rationalization of services is proposed, where the authors argue that the less direct contact the customer has with the service system, the greater the potential of the system to operate at peak efficiency.
Abstract: While management skills can improve service systems, a manager is better off if he or she first has a clear understanding of the operating characteristics that set one service system apart from another. This author offers one view of services, which, if followed, results in a "rational approach to the rationalization" of services. His view, quite simply, is that the less direct contact the customer has with the service system, the greater the potential of the system to operate at peak efficiency. And, conversely, where the direct customer contact is high, the less the potential that exists to achieve high levels of efficiency. This distinction between high- and low-contact systems provides a basis for classifying service production systems that can enable the manager to develop a more effective service operation.
906 citations
TL;DR: Part of a collection of fundamental studies of various aspects of the Holocaust by the leading western scholar of the holocaust, this article, is presented in the book "Holocaust: A Collection of Fundamental Studies".
Abstract: Part of a collection of fundamental studies of various aspects of the Holocaust by the leading western scholar of the Holocaust.
9 citations
TL;DR: A framework that can be employed in the evaluation of interagency relationships and in the subsequent reorganization of service delivery systems is provided, as well as a step-by-step analysis of its application to human services delivery systems.
Abstract: This paper provides a framework that con be employed in the evaluation of interagency relationships and in the subsequent reorganization of service delivery systems. An understanding of services integration as an interorganizational relationship mechanism, as well as the ability to apply this knowledge to interagency relationships, is viewed as an essential administrative skill. The services integration framework is presented as well as a step-by-step analysis of its application to human services delivery systems. The paper concludes with a set of inter organizational planning principles that can be employed as tentative guidelines for those involved in the design and administration of such systems.
7 citations
4 citations
Patent•
28 Oct 1978
TL;DR: In this article, the authors propose to simplify the control of the conference service trunk by supplying the loop state to the Conference Service trunk similarly to the sound signal to operate addition with identifying empty terminals.
Abstract: PURPOSE:To simplify the control of the conference service trunk by supplying the loop state to the conference service trunk similarly to the sound signal to operate addition with identifying empty terminals
4 citations
Patent•
01 May 1978
TL;DR: In this article, a control unit is equipped to call convoke automatically, thereby eliminating the burden to the convocator and all subscribers of the convention, and the control unit can be used to call the convoke.
Abstract: PURPOSE:A control unit is equipped to call convoke automatically, thereby eliminating the burden to the convocator and all subscribers of the convention.
3 citations
TL;DR: Open care offers several points of access to the service system and a wide range of services both in urban and rural areas, but governments need more data for a comprehensive evaluation of cost-effectiveness and the degree of coordination in comparison with other models of care.
Abstract: Many countries view the Swedish model of open care for the aged with increasing interest. Open care offers several points of access to the service system and a wide range of services both in urban and rural areas. Nevertheless, governments need more data for a comprehensive evaluation of cost-effectiveness and the degree of coordination between health and medical services and social and environmental services in comparison with other models of care.
3 citations
Patent•
13 Jul 1978
TL;DR: In this paper, a proper user is confirmed by telephoning the requester from the center side after disconnecting the line once when the center unit receives the request of information service.
Abstract: PURPOSE:To confirm a proper user by telephoning the requester from the center side after disconnecting the line once when the center unit receives the request of information service.
3 citations
Patent•
27 Sep 1978
TL;DR: In this article, a system which can display visually the automatic response about a reservation proposal and the substitutional idle time of an associated line is presented. But the system is limited to a single line.
Abstract: PURPOSE:To realize a system which can display visually the automatic response about a reservation proposal and the substitutional idle time of an associated line.
01 Apr 1978
TL;DR: There may be a way to make the most of the health service men for medical diagnosis and treatment through the "on-line computer system," that is, the computerization of the medical service system in doctorless areas.
Abstract: This paper described the problems arising from the computation of the medical service system and the ma thematical models of the medical diagnosis and to find out of the problems of their model solution. There may be a way to make the most of the healthservice men for medical diagnosis and treatment through the "on-line computer system," that is, the computerization of the medical service system in doctorless areas. The health service men collect the data of symptoms and send them to the medical center by "On-line system." Doctors and the computer in the medical center make the diagnosis from the data of symptoms and decide the appropriate treatment. And then health service men receive the results of the diagnosis and the suggested method of treatment from the center.