Amir Shani

TL;DR: In this article, the authors examined whether the cognitive, affective and overall image of tourists in the resort city of Eilat can be used to predict behavioral intentions of local residents and tourists.

TL;DR: In this article, the authors examine the contextual factors that affect the emotional labor (EL) strategy undertaken by hospitality employees and reveal four situational and organizational factors: manager-employee relationship, job's physical demands, quality of EL training, frequency, duration and repetition of guest/employee encounters.

TL;DR: In this article, the authors explored the experience of hosting friends and relatives (HFR) based on 51 in-depth interviews with local residents at the Israeli tourism destination of Eilat, and presented a fourfold typology of HFR behavioral styles that span from engagement in predominantly indoor-related activities to visitations in outdoor commercial attractions.

TL;DR: In this paper, the authors examined the potential effects of a promotional video on the image change of China as a travel destination and found that the dominant factor affecting the respondents' behavioral intentions was the cultural and nature tourism dimension.

TL;DR: The authors examined the distinct characteristics of the hospitality industry through use of personal interviews with general managers of leading hotels, and focus groups among hospitality management students, and found that managers commonly characterized the industry from an outward perspective focusing on industry features such as the relatively extensive and deep host-guest relationship, as well as the on-going tension between opposing trends and aspects, such as progress vs. stagnation, ordinary vs. extraordinary, and hospitability vs. profitability.