Showing papers in "Tourism Management in 2017"

TL;DR: This paper identifies the key dimensions of customer service voiced by hotel visitors use a data mining approach, latent dirichlet analysis (LDA), which uncovers 19 controllable dimensions that are key for hotels to manage their interactions with visitors.

TL;DR: In this article, the authors examined three major online review platforms, TripAdvisor, Expedia, and Yelp, in terms of information quality related to online reviews about the entire hotel population in Manhattan, New York City.

TL;DR: In this paper, the authors validate the Customer Engagement with Tourism Brands (CETB) 25-item scale proposed by So, King & Sparks (2014) in a social media context, and offer an alternative three-factor 11-item version of the scale.

TL;DR: Analysis of bivariate spatial autocorrelation reveals a close spatial relationship between Airbnb and hotels, with a marked centre-periphery pattern, although Airbnb predominates around the city's main hotel axis and hotels predominate in some peripheral areas of the city.

TL;DR: The authors examined the intention to behave pro-environmentally while traveling amongst young group tour travelers by adopting an empirically validated value-belief-norm theory and merging it with Vroom's expectancy theory.

TL;DR: Wang et al. as mentioned in this paper defined smart tourism as an individual tourist support system within the context of information services and an all-encompassing technology, and compared the characteristics of both traditional tourist information service and those incorporated in smart tourism.

TL;DR: In this paper, the authors examine the potential of gamification for the tourism industry and identify game design elements that can contribute to a meaningful gamification, as well as a few cases of best practices to show how this innovative concept can benefit tourism marketing.

TL;DR: In this article, the authors explored the effects of participation, namely co-creation and mastering, on the perceived value of consumers' experience and satisfaction and found that tourists' participation augments satisfaction by creating value in the experience.

TL;DR: In this paper, the effects of residents' perceptions of the impacts of tourism on community participation and support for tourism development across urban and rural world heritage sites (WHSs) are investigated and compared.

TL;DR: In this paper, the authors systematically investigated tourism risk literature from a gender perspective, with an aim to map out what is known about the gendered travel risk and what needs to be explored further.

TL;DR: Wang et al. as mentioned in this paper proposed an integrative and sustainable Rural Tourism-based Traditional Village Revitalization model to better understand the relationship between rural tourism and village revitalization, and a case study of the village of Yuanjia reveals that the model's three levels (material, social and spiritual) are effective pathways for successful village revitalisation.

TL;DR: This article reviewed the evolution of the concepts of dark tourism and thanatourism, highlighting similarities and differences between them, and argued that two decades of research have not convincingly demonstrated that dark tourists are distinct forms of tourism, and in many ways they appear to be little different from heritage tourism.

TL;DR: In this article, the authors examined whether the cognitive, affective and overall image of tourists in the resort city of Eilat can be used to predict behavioral intentions of local residents and tourists.

TL;DR: Findings suggest that the proposed framework and procedure for creating a composite search index adopted in a generalized dynamic factor model improves the forecast accuracy better than two benchmark models: a traditional time series model and a model with an index created by principal component analysis.

TL;DR: In this paper, the authors focused mainly on the gamification design developed by Airbnb that awards a “Superhost” badge to hosts who receive good reviews and observed how this can impact an accommodation's review volume and ratings.

TL;DR: In this paper, the authors examined the empirical validity of the tourism-led growth hypothesis in the top ten tourist destinations in the world (China, France, Germany, Italy, Mexico, Russia, Spain, Turkey, United Kingdom, and the United States) using the quantile-on-quantile (QQ) approach and a new index of tourism activity that combines the most commonly used tourism indicators.

TL;DR: In this article, the authors quantified the relationship between terrorism and tourism in 95 different countries and territories using international tourism demand models and found that there is no long run effect of terrorism on international tourist demand and the short run effect is quite limited from a global perspective using panel data models.

TL;DR: In this paper, customer sentiment refers to the emotions expressed by customers through the text reviews and can be positive, negative, or neutral, these sentiments can be expressed in terms of customer sentiment polarity.

TL;DR: In this paper, consumption emotions (positive and negative) and tourist-destination identification were investigated as mediating variables between perceived destination social responsibility and the environmentally responsible behavior of Chinese tourists.

TL;DR: Wang et al. as mentioned in this paper investigated the effects of residents' life satisfaction and their perceived benefits and costs of tourism development on their value co-creation with tourists, and found that residents' perceived economic and social-cultural benefits have positive effects on both value cocreation and life satisfaction, while perceived costs have negative effects.

TL;DR: In this paper, the authors investigated the effect of image components on tourists' revisit intentions and found that all image components have a positive indirect effect on revisit intention via holistic image, while conative has also a direct one.

TL;DR: In this paper, the authors leveraged the advantages of user-generated reviews with the aim of offering new insights into the determinants of hotel customer satisfaction by discriminating among customers by language group.

TL;DR: In this paper, the authors investigated the main antecedents and consequences of experience co-creation in tourism and found that the attitude of tourists of sharing their experiences with others does not influence experience-co-creation.

TL;DR: In this paper, the authors investigated the relationship between corporate social responsibility (CSR) and corporate financial performance (CFP) in the tourism industries and proposed two models based on stakeholder theory, namely, the strategic stakeholder model and the intrinsic stakeholder commitment model.

TL;DR: In this paper, the causal relationship between tourism development and economic growth was examined and the results showed that economic growth and tourism development are interdependent and that tourism development stimulates economic growth in seven European countries.

TL;DR: In this paper, the authors conducted two empirical studies to test the role of brand complexity for residents and tourists, and found that positive place attitude and place behaviour increase with a higher brand complexity.

TL;DR: In this paper, the differences between perceived and projected online destination images (DI) manifested in tourist-generated content (TGC) and national tourism organisation (NTO) generated content were explored.

TL;DR: The authors conducted an importance-performance analysis (IPA) of resident attitudes towards sustainable tourism initiatives (STIs) across three U.S. counties in the Commonwealth of Virginia with varying levels of emphasis placed on sustainable tourism within their strategic plans.

TL;DR: In this article, the authors investigated the interrelationships of argument quality, source credibility, and information seeking, entertainment, and relationship maintenance motives, and social media continuance usage and information sharing intentions.

TL;DR: In this article, the effects of trust in government and emotions toward an event on their perceptions of potential impacts and their support were examined. And the effect of event attachment on the strength of relationships between residents' trust and their impacts perceptions, emotional responses, and as well as their support was examined.