Ann S. Marucheck

TL;DR: In this article, the authors focus on how the field of operations management can provide fresh perspectives and insights in addressing the challenges of product safety and security in the global supply chain and examine the product safety issues and challenges that arise in five industries that are increasingly globalizing their supply chains.

TL;DR: In this article, the authors present an exploratory empirical study of the process of formulating and implementing manufacturing strategy within the framework of overall corporate strategy, as practiced by a cross-sectional representation of leading-edge firms.

TL;DR: This study synthesizes the diverse body of research in EDI by organizing the literature into an initial theoretical framework and offers a set of guidelines for making successful EDI adoption and implementation decisions.

TL;DR: In this article, the authors examined EDI usage patterns and supplier reliability in a sample of 30 companies that transmit purchase orders to their suppliers via EDI and found that the quality of delivered products and materials, as well as the delivery of the correct item/mix, is related significantly to the buyer's experience using EDI as a tool in supplier management; the willingness of both the buyer and supplier to share sensitive production and capacity information; and the acquisition of the EDI system.

TL;DR: In this paper, the authors investigated the impact of customer service intervention and store design on store performance within a regional food retailing chain and found that both the store design and the customer service interventions had a significant, positive impact on customer satisfaction which significantly affected sales performance sales per labor hour.