According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.

Out of the Crisis

Cornell hotel and restaurant administration quarterly

El presente documento es el informe de investigacion sobre el Estudio de Fortalecimiento de los Procesos de Gestion del Conocimiento en los Grupos de Investigacion de los Departamentos de la Universidad Nacional de Colombia. Estudio de Caso: Departamento de Ingenieria Electrica y Electronica, tema propuesto para obtener el titulo de Magister en Administracion de la Universidad Nacional de Colombia. El desarrollo del trabajo de investigacion ha sido dirigido por el Ingeniero Andres Pavas, quien es profesor e investigador del Programa sobre Adquisicion y Analisis de Senales PAAS-UN.

Este trabajo de investigacion propone un instrumento de medicion para los procesos de gestion de conocimiento (GC) llevados a cabo por grupos de investigacion. El instrumento fue disenado teniendo en cuenta los referentes teoricos en el area de la GC, el modelo de medicion de los grupos de investigacion de Colciencias y los aspectos estrategicos institucionales de la Universidad Nacional. Asimismo, se propone un procedimiento para identificar el nivel de madurez del Departamento y entregar informacion pertinente para plantear acciones que conlleven a mejorar las actividades de investigacion de los grupos por medio de un plan de fortalecimiento.

La importancia del estudio radica en desarrollar una aproximacion practica en el area de la GC para el caso de grupos de investigacion presentes en Colombia. Los resultados hallados permiten determinar el nivel de madurez de los grupos de investigacion y del Departamento al que pertenecen. Finalmente se propone un plan de fortalecimiento que permitira el cierre de brechas actuales, mejorar el desempeno de las actividades de investigacion del DIEE y contribuir al cumplimiento del Plan Global de Desarrollo-2021, por medio de la formalizacion de la gestion de su conocimiento.

Fortalecimiento de los procesos de gestión del conocimiento en los grupos de investigación de los departamentos de la Universidad Nacional de Colombia. Estudio de caso: Departamento de Ingeniería Eléctrica y Electrónica

Purpose – The purpose of this study is to examine the use of the strategic management tool, Strengths‐Weaknesses‐Opportunities‐Threats or SWOT analysis, and to assess how the methodology has been used as well as changes to the methodology. The findings both for and against SWOT analysis should lead to a balanced view of the technique as well as yield ideas for needed theory building.Design/methodology/approach – Using the ABInform Global® database, academic peer‐reviewed articles were compiled indicating SWOT as one of the article's key index and search words.Findings – The use of SWOT analysis continues to permeate the academic peer‐reviewed literature. Research supports SWOT analysis as a tool for planning purposes. Over the past decade, SWOT research has focused on analyzing organizations for recommended strategic actions. As a methodology for strategic positioning, SWOT analysis has been extended beyond companies to countries and industries and is used in virtually every published business case positi...

Exploring SWOT analysis – where are we now?

Social media research

Purpose – The purpose of this paper is to understand customers' repurchase intentions in online shopping. This study extends the technology acceptance model (TAM) by introducing e‐service quality dimensions, trust and enjoyment in the development of a theoretical model to study customers' repurchase intentions within the context of online shopping.Design/methodology/approach – Data collected from 360 PCHome online shopping customers provides strong support for the proposed research model. PLS (partial least squares, PLS‐Graph version 3.0) is used to analyse the measurement and structural models.Findings – The study shows that trust, perceived ease of use, perceived usefulness and enjoyment are significant positive predictors of customers' repurchase intentions.Research limitations/implications – The data are collected from a single online shopping store – the generalisation of the model and findings to other online stores requires additional research. Our findings imply that the five dimensions of e‐servi...

Determinants of customer repurchase intention in online shopping

Employee satisfaction and loyalty had been verified to be critical to a service-oriented organisation's survival and success. Previous research also established the importance of total quality management practices in building operational performance and customer satisfaction. This study integrates total quality management practices by introducing employee training, employee empowerment, teamwork, employee compensation, and management leadership into a theoretical model for studying employee satisfaction and loyalty within the context of government. The results of this study show that employee empowerment, employee compensation, teamwork and management leadership are significant positive predictors of employee satisfaction; and employee loyalty can be enhanced through employee satisfaction.

The effect of TQM practices on employee satisfaction and loyalty in government

Exploring and mitigating social loafing in online communities

Purpose – This study aims to summarise the information about open access publishing models and to analyse the strengths, weaknesses, opportunities, and threats (SWOT).Design/methodology/approach – The paper is based on a review of the academic literature, to conduct a comprehensive SWOT analysis and adopt the multiple case study approach to analyse the open access publishing model.Findings – Useful results include the findings that the success factors of open access business models are: creating savings in publishing costs, increasing incomes, adoption of innovative technologies and controlling the quality of journals. The open access publishing model makes the research permanently visible and accessible, with sustainable development.Research limitations/implications – While the findings may be applicable to open access journals for reasons other than impact factor, further research would be required to confirm this.Originality/value – This study provides results that may enhance one's understanding of th...

Business models for open access journals publishing

Purpose – Knowledge sharing intention and group identity are the keys to improving library service quality. The purpose of this paper is to integrate work design questionnaire and affective events theory to understand the relationship between task characteristics and knowledge sharing quality in the context of the library.Design/methodology/approach – Data collected from 204 professional librarians in various libraries provide strong support for the proposed research model. A structural equation modelling analysis was performed using LISREL. The adequacy of the measurement model was evaluated on the criteria of reliability, convergent validity and discriminant validity.Findings – The paper shows that sharing intention and group identity have important effects on knowledge quality. Task characteristics, such as work methods, task variety and social feedback, have strong effects on group identity.Research limitations/implications – The findings imply that only work methods and social feedback have strong ef...

Chen-Chi Chang

Papers

Determinants of customer repurchase intention in online shopping

The effect of TQM practices on employee satisfaction and loyalty in government

Exploring and mitigating social loafing in online communities

Business models for open access journals publishing

Exploring the effects of task characteristics on knowledge sharing in libraries