Showing papers in "Online Information Review in 2009"
TL;DR: The study shows that trust, perceived ease of use, perceived usefulness and enjoyment are significant positive predictors of customers' repurchase intentions.
Abstract: Purpose – The purpose of this paper is to understand customers' repurchase intentions in online shopping. This study extends the technology acceptance model (TAM) by introducing e‐service quality dimensions, trust and enjoyment in the development of a theoretical model to study customers' repurchase intentions within the context of online shopping.Design/methodology/approach – Data collected from 360 PCHome online shopping customers provides strong support for the proposed research model. PLS (partial least squares, PLS‐Graph version 3.0) is used to analyse the measurement and structural models.Findings – The study shows that trust, perceived ease of use, perceived usefulness and enjoyment are significant positive predictors of customers' repurchase intentions.Research limitations/implications – The data are collected from a single online shopping store – the generalisation of the model and findings to other online stores requires additional research. Our findings imply that the five dimensions of e‐servi...
488 citations
TL;DR: This book is arguably the most important book to be published recently in the area of the Journal's special issue, as it sets the agenda for the ongoing study of young people's civic and political engagement with and through the internet.
Abstract: This book is arguably the most important book to be published recently in the area of the Journal's special issue, as it sets the agenda for the ongoing study of young people's civic and political engagement with and through the internet. It comprehensively includes many of the main theorists and empirical researchers currently working in this field of study. It also poses important research questions for the future on how to best understand contemporary forms of civic engagement that are now facilitated by the internet. Luckily for readers the book is also accompanied by a web based discussion where the contributors and other invited experts debate and discuss concepts and ideas that underpinned the development of this book project Lance Bennett in the introductory chapter 'Changing citizenship in the digital age' explains how the practice of citizenship itself has changed in the contemporary epoch and that the internet amplifies how we understand this. He identifies all age groups' increasing cynicism with formal, electoral based politics
312 citations
TL;DR: The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge and enables a new model of personal knowledge management (PKM) that includes formal and informal communication, collaboration and social networking tools.
Abstract: Purpose – The purpose of this paper is to discuss new approaches for managing personal knowledge in the Web 2.0 era. The paper questions whether Web 2.0 technologies (social software) are a real panacea for the challenges associated with the management of knowledge. Can Web 2.0 reconcile the conflicting interests of managing organisational knowledge with personal objectives? Does Web 2.0 enable a more effective way of sharing and managing knowledge at the personal level?Design/methodology/approach – Theoretically deductive with illustrative examples.Findings – Web 2.0 plays a multifaceted role for communicating, collaborating, sharing and managing knowledge. Web 2.0 enables a new model of personal knowledge management (PKM) that includes formal and informal communication, collaboration and social networking tools. This new PKM model facilitates interaction, collaboration and knowledge exchanges on the web and in organisations.Practical implications – Based on these findings, professionals and scholars wil...
276 citations
TL;DR: The shopping experiences of users of the major shopping websites of Taiwan are investigated to explore how internet customer satisfaction and loyalty can be associated with each other and how they are affected by these dynamics.
Abstract: Purpose – Taking into consideration external (technology acceptance factors, website service quality) as well as internal (specific holdup cost) factors, this paper aims to explore how internet customer satisfaction and loyalty can be associated with each other and how they are affected by these dynamics.Design/methodology/approach – This study adopts structural equation modelling (SEM) as the main analytical tool. It investigates the shopping experiences of users of the major shopping websites of Taiwan.Findings – The research results point to the following: first, customer e‐satisfaction will positively influence customer e‐loyalty directly; second, technology acceptance factors will positively influence customer e‐satisfaction and e‐loyalty directly; third, website service quality can positively influence customer e‐satisfaction and e‐loyalty directly; and fourth, specific holdup cost can positively influence customer e‐loyalty directly, but cannot positively influence customer e‐satisfaction directly....
223 citations
TL;DR: The results showed that despite customisation, brand image and satisfaction all directly affecting customer trust towards the vendor in m‐commerce, customisation and brand image...
Abstract: Purpose – Mobile commerce (m‐commerce) represents a new area of business opportunity. Past research has often focused on customer acceptance and its antecedents, rather than factors that build trust in m‐commerce. The purpose of this paper is to provide an explanation of factors influencing customer trust towards vendors on the mobile internet.Design/methodology/approach – M‐commerce relies on mobile technology and well‐maintained service quality. This paper has applied the service quality model (SERVQUAL) and technology acceptance model (TAM), coupled with proposed quality factors in relation to m‐commerce that, according to the literature, influence customer trust, to empirically test the formation of trust. The proposed model was empirically evaluated using online survey data from 212 experienced m‐commerce customers.Findings – The results showed that despite customisation, brand image and satisfaction all directly affecting customer trust towards the vendor in m‐commerce, customisation and brand image...
219 citations
TL;DR: Whether flow experience, perceived enjoyment, and interaction affect people's behavioural intention to play online games and whether gender, age and prior experience have moderating effects on online game acceptance are investigated.
Abstract: Purpose – The purpose of this paper is to investigate whether flow experience, perceived enjoyment, and interaction affect people's behavioural intention to play online games and whether gender, age and prior experience have moderating effects on online game acceptance.Design/methodology/approach – This study extends the theory of planned behaviour (TPB) with flow experience, perceived enjoyment, and interaction to propose a theoretical model to explain and predict people's behavioural intention to play online games. This model is examined through an empirical study involving 458 participants using structural equation modelling techniques. In addition, a competing model based on the technology acceptance model (TAM) is proposed to evaluate whether TPB is more suitable than TAM to explain the use of online games. The two action‐theoretical models are compared in terms of their predictive power and their practical utility.Findings – Although both models explain the players' intention to play online games ve...
202 citations
TL;DR: Data analysis shows that TAM beliefs and perceived risks have a direct influence on e‐banking adoption and trust appears as a key variable that reduces perceived risk.
Abstract: Purpose – The purpose of this paper is to analyse the determinants of internet banking use, paying special attention to the role of product involvement, perceived risk and trust.Design/methodology/approach – The impact of trust, perceived risks, product involvement and TAM beliefs (ease of use and usefulness) on internet banking adoption is tested through structural equation modelling techniques. The sample consists of 511 Spanish internet banking services users and the data are collected through an internet survey. Risk is measured as a formative construct.Findings – Data analysis shows that TAM beliefs and perceived risks (security, privacy, performance and social) have a direct influence on e‐banking adoption. Trust appears as a key variable that reduces perceived risk. Involvement plays an important role in increasing perceived ease of use.Practical implications – This research provides banks with knowledge of what aspects to highlight in their communications strategies to increase their internet bank...
116 citations
TL;DR: In this article, a set of methods and protocols to guarantee the privacy of users' queries is proposed and validated, which can be used to query any database, which does not even need to know that the user is trying to preserve his or her privacy.
Abstract: Purpose – This paper aims to address the privacy problem associated with the use of internet search engines. The purpose of the paper is to propose and validate a set of methods and protocols to guarantee the privacy of users' queries.Design/methodology/approach – In this paper h(k)‐private information retrieval (h(k)‐PIR) is defined as a practical compromise between computational efficiency and privacy. Also presented are h(k)‐PIR protocols that can be used to query any database, which does not even need to know that the user is trying to preserve his or her privacy.Findings – The proposed methods are able to properly protect the privacy of users' queries. When internet users apply the protocols, search engines (e.g. Google) are not able to determine unequivocally the real interests of their users. The quality of the results does decrease with the increase in privacy, but the obtained trade‐off is excellent.Practical implications – Current private information retrieval (PIR) protocols suffer from two sig...
114 citations
TL;DR: An empirical study of the advances and trends of e‐government in transparency, openness and hence accountability in European Union (EU) local governments is described to determine the extent to which the internet promotes the convergence towards more transparent and accountable government.
Abstract: Purpose – The purpose of this paper is to describe an empirical study of the advances and trends of e‐government in transparency, openness and hence accountability in European Union (EU) local governments to determine the extent to which the internet promotes the convergence towards more transparent and accountable government. The paper also tests the extent to which different factors related to the implementation of information and communication technologies (ICTs), the number of inhabitants and the type of public administration style have influenced e‐government developments in the cities studied.Design/methodology/approach – A comprehensive content analysis of 75 local government web sites was conducted using a 73‐item evaluation questionnaire. The evaluations were performed in 2004 and 2007 and 15 EU countries were covered (five per country). To analyse the evolution of e‐government, several techniques were used: tests of difference of means, multidimensional scaling and cluster analysis. The contribu...
108 citations
TL;DR: In this paper, the authors suggest a model that reflects the role that web site cognitive and experiential signals, firm reputation, bricks-and-mortar experience, and consumer satisfaction play as determinants of trust in the web site, taking into account the moderating effect of consumer-perceived risk when buying online.
Abstract: Purpose – The purpose of this paper is to suggest a model that reflects the role that web site cognitive and experiential signals, firm reputation, bricks‐and‐mortar experience, and consumer satisfaction play as determinants of trust in the web site, taking into account the moderating effect of consumer‐perceived risk when buying online.Design/methodology/approach – The investigation uses quantitative research methods. Data collected from interviews with 507 Spanish online buyers are analysed through structural equation modelling.Findings – Internet users who buy online more frequently can trust a web site only based on their previous satisfaction, whereas users who perceive more risks need to perceive that the firm has a good reputation and bricks‐and‐mortar experience apart from other signals such the quality of the service.Practical implications – The results show interesting implications for online vendors, who should apply different commercial strategies to potential buyers according to the level of ...
107 citations
TL;DR: An overview of the e‐book marketplace players and their services against a context in which e‐books are becoming an increasingly significant category of digital resource is provided.
Abstract: Purpose – The purpose of this paper is to provide an overview of the e‐book marketplace players and their services against a context in which e‐books are becoming an increasingly significant category of digital resource.Design/methodology/approach – The paper starts with a brief overview of the literature on the global e‐book market and e‐book business models offered by vendors to libraries. Analysis of the web sites of nine e‐book publishers and 11 e‐book aggregators was used as a basis for profiling the main features of e‐books (user‐oriented features and librarian‐ oriented features) and the services offered by e‐book publishers and e‐book aggregators. Key points from these profiles are discussed, and conclusions and recommendations for the future of the e‐book marketplace are offered.Findings – The e‐book market is under constant change and it is important to monitor its development, not just at national but also at international level. Currently, the majority of e‐book vendors market to libraries – t...
TL;DR: The author discusses some of the issues surrounding personal and organisational knowledge management, and then introduces the papers in this themed issue on personal knowledge management.
Abstract: Purpose – The author aims to introduce this themed issue on personal knowledge management.Design/methodology/approach – The author discusses some of the issues surrounding personal and organisational knowledge management, and then introduces the papers in this themed issue.Findings – Personal knowledge management is an under‐researched area. This themed issue contributes both technical and theoretical papers to the field.Originality/value – The paper provides an introduction to this themed issue.
TL;DR: The main findings concern the antecedent role of actual use with regard to future use, as well as the roles of usefulness and ease of use as drivers of the acceptance of the internet as an information source by the tourist.
Abstract: Purpose – The purpose of this paper is to aim to identify the antecedents of both actual acceptance and future use of the internet as a tourism information source. In the tourism sector, the internet is a medium of growing importance. Nonetheless, very few studies have researched the antecedents of internet acceptance and use by tourists.Design/methodology/approach – This purpose was pursued by extending the Technology Acceptance Model (TAM) and applying it to a broad sample of international tourists.Findings – The main findings concern the antecedent role of actual use with regard to future use, as well as the roles of usefulness and ease of use as drivers of the acceptance of the internet as an information source by the tourist.Research limitations – The study analysed the acceptance of the internet as an information source but not its use as a medium for purchasing tourism products or services.Practical implications – While most research results suggest that businesses and institutions should direct th...
TL;DR: The research found that subjective norms have a stronger effect on the intention than personal outcome expectations or self‐expression, and women's intention was strongly influenced by self‐ expression while men's intentionwas strong influenced by personal outcomes expectations of using weblogs.
Abstract: Purpose – This paper aims to improve understanding of what motivates individual blog owners to post information frequently on weblogs, and whether gender affects those motivations.Design/methodology/approach – The authors propose a model incorporating three key determinants of the intention to update weblogs: self‐expression; subjective norms; and personal outcome expectations. These were based on Social Cognitive Theory. An empirical study involving 525 subjects was conducted to test this model.Findings – The results indicate that subjective norms have a stronger effect on the intention than personal outcome expectations or self‐expression. Additionally, women's intention was strongly influenced by self‐expression while men's intention was strongly influenced by personal outcome expectations of using weblogs.Research limitations/implications – The authors verified the effects of subjective norms, personal outcome expectations and self‐expression on the intentions of weblog owners. The research found that...
TL;DR: The impact of the internet, as a new information channel for the consumer, on business results, and in particular, the consequences of attitude towards the web site with regard to customer behaviour and web site sponsor brand are analyzed.
Abstract: Purpose – The purpose of this article is to analyse the impact of the internet, as a new information channel for the consumer, on business results, and in particular, the consequences of attitude towards the web site with regard to customer behaviour and web site sponsor brand.Design/methodology/approach – A survey instrument was used to gather data to test the relationships in the research model.Findings – The paper shows the importance of attitude towards the web site and attitude towards the internet in explaining attitude towards the brand and consumer e‐behaviour, and identifies the hierarchy of effects operative among these three concepts of attitude: attitude towards the internet; attitude towards the web site; and attitude towards the brand.Research limitations – This study only looked at one category of web site – free‐content sites. Future research could apply the conclusions of this study to other types of web sites, e.g. the e‐commerce web site and the corporate web site.Practical implications...
TL;DR: The paper discusses the Publish or Perish (PoP) software and finds that it is a swift and elegant tool to provide the essential output features that Google Scholar does not offer.
Abstract: Purpose – The purpose of this paper is to is to discuss the results of recent experiments in calculating the h‐index and other bibliometric and scientometric indicators from Google Scholar with the Publish or Perish software.Design/methodology/approach – The paper discusses the Publish or Perish (PoP) software and finds that is a swift and elegant tool to provide the essential output features that Google Scholar does not offer.Findings – It is found that PoP allows the user to edit the result lists presented in a compact, efficient grid‐format. It facilitates the identification and removal of duplicate entries by offering dynamic sorting of the set by eight metadata elements, un‐checking items and instant recalculation of the indicators.Originality/value – Some changes are recommended to enhance this useful utility by allowing users to clean and edit the erroneous entries in the result set, and then back‐load it to PoP for the recalculation of the indicators. It is also suggested that the option to upload...
TL;DR: A longitudinal case study of implementing a wiki in a department of a Slovenian company was conducted, and several new challenges of Web 2.0.
Abstract: Purpose – The purpose of this paper is to analyse the benefits and challenges of using a wiki as an intranet/content management system in a company.Design/methodology/approach – Combined with elements of action research, a longitudinal case study of implementing a wiki in a department of a Slovenian company was conducted. Interviews, surveys and a log analysis were used for the data collection. The Delone and McLean information systems success model was the underlying theoretical approach to explore the information, systems and service quality.Findings – While a wiki may bring important benefits and change to a company's information/knowledge management, the main challenges remain the same as with earlier technological solutions. Additional problems arise due to cultural issues, the lack of control over quality and the fact that service quality largely depends on the users.Research limitations/implications – A single case study within one company was conducted.Practical implications – The findings are imp...
TL;DR: The results show that in spite of the significant differences in the content of the two databases in terms of their source base and the extent of cited reference enhancement of records, the rank correlation of the ten countries based on the h‐index values returned by Web of Science and Scopus is very high.
Abstract: Purpose – The purpose of this paper is to discuss the results of recent experiments in determining the h‐index at the country level for the 10 Ibero‐American countries of South AmericaDesign/methodology/approach – The three citation index components (Science Citation Index, Social Science Citation Index, and Arts & Humanities Citation Index) of the Web of Science system of Thomson‐Reuters and the Scopus database of Elsevier are used to gauge the comparability of the h‐indexes reported by the two systemsFindings – The results show that in spite of the significant differences in the content of the two databases in terms of their source base and the extent of cited reference enhancement of records, the rank correlation of the ten countries based on the h‐index values returned by Web of Science and Scopus is very highOriginality/value – For this sample, in spite of differences between WoS and Scopus in the number of papers from each country, the rank position of the countries by the h‐index is almost the s
TL;DR: It is argued that larger municipalities have more resources available to implement technological initiatives, that politicians receptive to the use of technology to communicate with citizens encourage e‐government, and that the local environment, as measured by citizens' wealth and business activity, is influential.
Abstract: Purpose – The purpose of this paper is to report on research that models factors that favour the extension of e‐government. Hypotheses were proposed regarding the role of municipal resources, politicians and environment as elements that stimulate e‐government. It aims to argue that larger municipalities have more resources available to implement technological initiatives, that politicians receptive to the use of technology to communicate with citizens encourage e‐government, and that the local environment, as measured by citizens' wealth and business activity, is influential.Design/methodology/approach – The proposed model was tested using data from 92 Spanish city councils. A structural equation model, estimated using partial least squares, was employed as an analysis technique.Findings – The data supported the model, emphasising that municipal resources are the most important factor.Research limitations/implications – The researchers analysed only one year of data from one country.Practical implications...
TL;DR: The paper looks at one of the important enhancements to the JCR, the new five‐year journal impact factor (JIF) score, which complements the traditional JIF scores and data.
Abstract: Purpose – The purpose of this paper is to examine the five‐year journal impact factor (JIF) score of the Journal Citation Reports (JCR).Design/methodology/approach – The paper looks at one of the important enhancements to the JCR, the new five‐year journal impact factor (JIF) score. This element complements the traditional JIF scores and data. The new indicator addresses the criticism against the short citation window for evaluating the performance of nearly 8,000 scholarly and professional journals on a medium term.Findings – It may be feasible that some of the other proposals presented by the best scientometricians for improving the JIF and its alternatives will be implemented in various specialty editions of JCR. Particularly interesting would be the adding of scores computed through diachronous instead of or in addition to synchronous measurement; creating new indicators based on the level of uncitedness of articles in journals; and calculating percentile JIF, JIF point averages and/or JIFs based on a...
TL;DR: Users perceived a higher degree of usability and a higher quality of information when the information was presented in a schematic way than when it was presented as a paragraph, but no significant effects were found regarding the spatial arrangement of the products.
Abstract: Purpose – The purpose of this paper is to examine the impact of different product presentation modes on consumers' perceptions of web site quality. Specifically the paper identifies the perceived degree of usability as the continent quality and the perceived quality of the information as the content quality of the web site.Design/methodology/approach – An experiment was conducted with a sample of 86 individuals. Changes in the presentation of the information were made in terms of mode (paragraph or schema) and arrangement (list or grid).Findings – Users perceived a higher degree of usability and a higher quality of information when the information was presented in a schematic way than when it was presented as a paragraph. However, no significant effects were found regarding the spatial arrangement of the products. Regarding the possible interaction effect, the combination of schematic information displayed in a list produced the greatest effects on users' perceptions.Research limitations/implications – Co...
TL;DR: Although all groups had concerns about information privacy, the nature of these concerns varied among the different groups interviewed and among individuals.
Abstract: Purpose – The emergence of digital government and the requirement for citizens to exchange information with government online have raised a number of issues related to personal information held by government. These include questions about the confidence of citizens concerning the security and privacy of information they provide to government, on‐ or offline, and whether different cultural attitudes to issues such as personal identity might impact on citizens' attitudes towards privacy. This paper aims to investigate these issues.Design/methodology/approach – This paper reports and comments on the experiences and concerns of citizens in both New Zealand and Japan, based on focus groups and interviews. The New Zealand research included indigenous Maori, immigrant Pacific Islands groups and other ethnic communities.Findings – Although all groups had concerns about information privacy, the nature of these concerns varied among the different groups interviewed and among individuals. Explanations of the attitud...
TL;DR: The utility of Web of Science, Scopus and Google Scholar as citation analysis tools for the social sciences is identified and as libraries struggle to provide the best tools to their users, they may wish to consider the freely‐available Google scholar as a substitute or complement to expensive databases such as Web of science and Scopus.
Abstract: Purpose – The purpose of this paper is to identify the utility of Web of Science, Scopus and Google Scholar as citation analysis tools for the social sciences.Design/methodology/approach – The 25 most‐accessed articles in 163 social sciences journals are searched in three citation databases.Findings – Web of Science has long been the only tool for citation analysis. Scopus and Google Scholar, while still new to the market, are complementary to Web of Science and in some cases can provide a more nuanced view of the importance of scholarly articles in the social sciences.Practical implications – As libraries struggle to provide the best tools to their users, they may wish to consider the freely‐available Google Scholar as a substitute or complement to expensive databases such as Web of Science and Scopus.Originality/value – Most analyses of citation databases have focused on the sciences. Because this study examined the social sciences literature, it has expanded on the research available on Web of Science,...
TL;DR: This paper aims to address issues related to the effective utilisation of technology in PKM practices and proposes a theoretical framework incorporating PKM skills, technology tools, user context and skills‐tools fit.
Abstract: Purpose – The objective of this paper is to further explore the emerging concept of personal knowledge management (PKM) and to bring researchers’ attention to this notion. Specifically, this paper aims to address issues related to the effective utilisation of technology in PKM practices.Design/methodology/approach – A theoretical framework incorporating PKM skills, technology tools, user context and skills‐tools fit is proposed. Arguments are built on the task‐technology fit theory, which explores the link between technology tools and task characteristics (PKM skills).Findings – The impact of effective PKM will depend increasingly on skills‐tools fit.Practical implications – The success of technology utilisation resides not simply in whether individuals use technology, but if this usage actually improves effectiveness. For their own benefit, individuals should consider and assess the technology tools in the context of how they will be aligned with specific PKM skills.Originality/value – Proposing a concep...