Daekook Kang

TL;DR: A new framework for measurement of customer satisfaction for mobile services by combining VIKOR (in Serbian: ViseKriterijumsa Optimizacija I Kompromisno Resenje) and sentiment analysis is developed, which believes that the proposed customer-review-based approach not only saves time and effort in measuring customer satisfaction, but also captures the real voices of customers.

TL;DR: In this paper, the concept and typology of technological interface in product-service integration is suggested and based on the technological interface, a generic structure of product service integrated roadmap is developed.

TL;DR: The empirical case study of B2C e-commerce provides the researchers and practitioners to understand in a better way the evaluation process from a practical point of view and the comparison results with other MCDM methods further verify the robustness of the proposed approach.

TL;DR: A new methodology of hesitant fuzzy weight finding technique is proposed, named as Hesitant Fuzzy Subjective and Objective Weight Integrated Approach (HF-SOWIA) and a new hesitant fuzzy rank finding methodology, it is named as Helpshift Multi-Objective Optimization on the basis of Simple Ratio Analysis ( HF-MOOSRA).

TL;DR: A customisation framework for product-service roadmapping according to the technological interface involved is suggested, and practical guidance in its implementation is provided.