Makarand Mody

TL;DR: In this article, the authors demonstrate that the dimensions of serendipity, localness, communitas and personalization represent valuable additions to Pine and Gilmore's original experience economy construct.

TL;DR: In this article, the authors examine peer-to-peer sharing platform business models, their sources of competitive advantage, and the roles, motivations and behaviors of key actors in their ecosystems, using a conceptual approach rooted in the service, tourism and hospitality, and strategy literature.

TL;DR: In this article, the authors examined the effects of Airbnb supply on key hotel performance metrics: room revenues (RevPAR), average daily rates (ADR), and occupancy rates (OCC) in ten major U.S. hotel markets for the period between July 2008 and June 2017.

TL;DR: In this article, the authors use structural equation modeling to compare two models with alternative conceptualizations of the dynamics of experiential consumption in the accommodations industry, and demonstrate the critical role of the dimension of hospitableness in facilitating favorable experiencial and brand-related outcomes, particularly in the context of the hotel experience.

TL;DR: In this paper, the authors identify two distinct pathways through which an authentic consumption experience influences brand loyalty for the leisure traveler: a brand pathway and an experience pathway, and they find that hotels and Airbnb leverage these pathways differently to generate brand loyalty.