Showing papers in "International Journal of Hospitality Management in 2019"

TL;DR: In this paper, the authors examined how to improve employees' eco-friendly behavior and hotels' environmental performance through green human resource management and found that green human resources management enhances employees' organizational commitment, their ecofriendly behavior, and hotel's environmental performance.

TL;DR: A multi-dimensional Service Robot Integration Willingness (SRIW) Scale is conceptualize and test that uncovers the key dimensions characterizing consumers’ long-term willingness to integrate artificial intelligence and service robots into regular service transactions.

TL;DR: In this article, the authors investigate the underlying mechanisms and boundary conditions that explain the relationship between transformational leadership and frontline employee performance and explore the mediating role of organizational identification and work engagement.

TL;DR: In this paper, the authors investigated the attributes that influence Airbnb users' experiences by analyzing a set of online review comments through the process of text mining and sentiment analysis, finding that Airbnb users tend to evaluate their experience based on a frame of reference derived from past hotel stays.

TL;DR: In this article, the authors used a sample of 127,629 reviews from tripadvisor.com to predict overall customer satisfaction using the technical attributes of online textual reviews and customers' involvement in the review community.

TL;DR: In this paper, the authors explored five salient quality attributes representing convenience, design, trustworthiness, price, and various food choices associated with food delivery apps in consideration of their impacts upon user-perceived value, attitudes and intention to continuously use.

TL;DR: In this article, the authors developed a multi-disciplinary measure of the brand signature construct by means of literature review and primary data analysis, and the results indicated that brand signature includes dissemination of its dimensions; brand attitude with two components (brand association and brand belief); brand awareness consists of brand familiarity, and brand recognisability; and consistency in brand reputation and prefaced by hotel brand performance implementation.

TL;DR: In this article, the authors identify structural associations among image, satisfaction, trust, lovemarks (love and respect for a particular brand) and brand loyalty for name-brand coffee shops.

TL;DR: Findings confirm that the proposed hybrid machine learning methods can be implemented as an incremental recommendation agent for spa hotel/resort segmentation through effectively utilizing ‘big data’ procured from online social media contexts.

TL;DR: In this paper, the authors proposed that customer perceived value (CPV) and relationship quality (RQ) are antecedents of customer engagement in restaurants, and a mediated relationship between CPV and CE through RQ is examined to better understand the effects of CPV on CE.

TL;DR: In this paper, two main studies are conducted to identify key service quality (SQ) attributes of Airbnb, verify the dimensionality of the SQ attributes, and examine the effects of these attributes on customer satisfaction.

TL;DR: In this article, the authors used organizational commitment theory and regards the hotel employee as an internal customer to construct and verify a conceptual framework to analyze the psychological mechanism affecting the attitudinal and behavioral loyalty of employees.

TL;DR: In this paper, the authors examined the importance and necessity of drone food delivery services using the concept of perceived innovativeness and found that perceived innovation has a positive influence on attitude toward using drone food delivering services and behavioral intentions including intentions to use and word-of-mouth intentions.

TL;DR: In this article, the authors present the results of a survey targeted to the guests of an ecolabel-awarded hotel, investigating how consumers perceive the actions implemented by hotels to reduce their environmental impacts.

TL;DR: In this paper, the authors explore how sustainable human resource management (HRM) practices impact the innovation-customer satisfaction relationship in Swedish hotels and conclude that sustainable HR practices enhance a hotel's capability to innovate and to have satisfied customers.

TL;DR: In this article, an empirical research model developed based on the trust building model and attachment theory explaining how users develop their trust and further attachment through two major routes is presented. But the results indicate that the cognitive trust-identity attachment building mechanism is more effective than affective trust-bond attachment depending on the emotional distance between the users and hosts.

TL;DR: In this paper, the authors examined customer's decision making when purchasing food product through O2O commerce applying the elaboration likelihood model (ELM) and the technology acceptance model (TAM) and investigated which information processing path, central route (information quality) or peripheral route (source credibility), is related to purchase frequency.

TL;DR: In this paper, the authors examined the effects of emotional intelligence and emotional labor on job satisfaction in a moderated mediation model, which posits surface and deep acting strategies as mediators.

TL;DR: In this paper, the effect of general risk, a multidimensional factor, on halal customer trust, satisfaction and intention to recommend halal food was investigated, and the results from the structural analysis revealed that general risk has significant and positive effects on trust, self-reported satisfaction, and intention.

TL;DR: In this article, the authors used a sequential approach of SEM and fuzzy set qualitative comparative analysis on 347 responses collected from Indian travelers to gain a more in-depth understanding of the role of biospheric value, green trust, willingness to pay premium, attitude, subjective norms, and perceived behavioral control in determining green hotel intentions.

TL;DR: In this article, the authors present a review of entrepreneurship research in hospitality and tourism (H&T), draw a map of the evolving domain, and propose a framework for future research.

TL;DR: This article examined how corporate social responsibility (CSR) participation affects organizational citizenship behavior (OCB) through meaningful work and found that CSR participation has a strong influence over work-related outcomes.

TL;DR: In this paper, the authors apply a dualistic model of passion to explore how frontline employees with different types of passion for work use emotional labor strategies, and how this affects emotional exhaustion.

TL;DR: In this article, the mediating role of strategic agility in absorptive capacity's effects on the firm performance of accommodation establishments in Turkey was examined and it was revealed that the acquisition and use dimensions have an indirect effect on firm performance through strategic agility.

TL;DR: The results indicate that product quality, perceived price, perceived promotions, and e-WOM can be added to the e-commerce system success model to form a mobile catering app success model and show that perceived value influences eWOM more strongly than does user satisfaction while user satisfaction affects intention to reuse more strong than does perceived value.

TL;DR: In this paper, the authors identify some of the atmosphere elements within a hotel that might enable customers to better engage with the hotel and find that social and room design are significant antecedents to customer satisfaction.

TL;DR: In this article, the authors explore how hosts and guests perceive online and face-to-face interactions between them and investigate the association between P2P interactions and some outcome variables (encounter satisfaction, word-of-mouth intention, and continuous intention to use) based on the roles of guest and host.

TL;DR: In this paper, the authors examined the mediation effects of surface acting, deep acting, and job stress on emotional labor stress and burnout in hotel frontline employees, and found that active coping and seeking support alleviate the undesirable phenomenon of burnout resulting from emotional labour stress, while avoidant coping strategy does not have any significant moderation effect.

TL;DR: In this article, a multidisciplinary approach is proposed by integrating views and theories from marketing, human resource management, organizational behavior, psychology, social psychology, communication, architecture, environmental design, and other related fields.

TL;DR: In this article, the authors investigated the impacts of cultural values at individual level on the extended technology acceptance model by considering technology readiness and highlighted long-term benefits of hotel technology such as workload reduction and performance enhancement to improve perceived usefulness and perceived ease of use.