M
Milos Bujisic
Researcher at Ohio State University
Publications - 38
Citations - 1393
Milos Bujisic is an academic researcher from Ohio State University. The author has contributed to research in topics: Service (business) & Service quality. The author has an hindex of 14, co-authored 37 publications receiving 998 citations. Previous affiliations of Milos Bujisic include New York University & University of Central Florida.
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Journal ArticleDOI
The effect of website features in online relationship marketing
Anil Bilgihan,Milos Bujisic +1 more
TL;DR: A theory-based model of utilitarian and hedonic website features, customer commitment, trust, and e-loyalty in an online hotel booking context is developed to highlight the importance of creating loyalty by focusing on both hedonics and utilitarian features.
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Airport service quality drivers of passenger satisfaction.
TL;DR: In this article, a content analysis of 1,095 traveler comments posted between 2010 and 2013 on an airport review web site was performed in order to identify satisfiers/dissatisfiers.
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Online experiences: flow theory, measuring online customer experience in e-commerce and managerial implications for the lodging industry.
TL;DR: It is indicated that for successful e-commerce practices, online shoppers need to reach a state of mind where they engage with the website with total involvement, concentration and enjoyment, and the traditional approaches to attract customers in brick-and-mortar commerce are not applicable in online contexts.
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The effects of restaurant quality attributes on customer behavioral intentions
TL;DR: In this paper, the authors investigate the relationship between restaurant quality attributes and customer behavioral intentions and find that the type of restaurant moderated the relationship of restaurant service and ambience quality and customer behavioural intentions.
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The impact of traveler-focused airport technology on traveler satisfaction
TL;DR: In this paper, the authors developed an instrument that captures travelers' perceptions of airport technologies and tested a theoretical model that examines the relationship among different types of airport technology and travelers' confidence, enjoyment, and satisfaction.